Michael Kleinman
Customer
- Joined
- Sep 24, 2018
- Messages
- 5
- Reaction score
- 0
Hey all,
I have one extension that when they try to open the web client, it just shows a 3cx logo and does nothing else.
I've tried logging in with this extension on multiple browsers from different networks, same thing. Other extensions log-in normally. I checked the logs for the management console and found this:
Anyone ran into this before and know what I could do to resolve it?
So far I've tried rebooting the system, regenerating the extension. Haven't deleted it yet. Trying to avoid that in case this happens in the future with a more important extension.
Thanks!
I have one extension that when they try to open the web client, it just shows a 3cx logo and does nothing else.
I've tried logging in with this extension on multiple browsers from different networks, same thing. Other extensions log-in normally. I checked the logs for the management console and found this:
2018/09/25 14:51:14.211|1328|0016|Err|MYPHONE: SessionId 7844ccf9-6cb8-08ae-3b89-5becc6d88408: User 000 is not allowed to log-in
2018/09/25 14:51:14.211|1328|0016|Err|MYPHONE: From [IP REDACTED]: User 000: Protocol version is not supported
Anyone ran into this before and know what I could do to resolve it?
So far I've tried rebooting the system, regenerating the extension. Haven't deleted it yet. Trying to avoid that in case this happens in the future with a more important extension.
Thanks!