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Extension can't login to webclient

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Michael Kleinman

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Hey all,
I have one extension that when they try to open the web client, it just shows a 3cx logo and does nothing else.

I've tried logging in with this extension on multiple browsers from different networks, same thing. Other extensions log-in normally. I checked the logs for the management console and found this:

2018/09/25 14:51:14.211|1328|0016|Err|MYPHONE: SessionId 7844ccf9-6cb8-08ae-3b89-5becc6d88408: User 000 is not allowed to log-in
2018/09/25 14:51:14.211|1328|0016|Err|MYPHONE: From [IP REDACTED]: User 000: Protocol version is not supported

Anyone ran into this before and know what I could do to resolve it?
So far I've tried rebooting the system, regenerating the extension. Haven't deleted it yet. Trying to avoid that in case this happens in the future with a more important extension.
Thanks!
 
Is the web client enable checked on the extension?

upload_2018-9-25_15-36-38.png
 
Is the web client enable checked on the extension?

View attachment 8649

Yes sorry should have mentioned that. It is checked. This extension was able to login normally to the webclient before, this issue has just started occurring. I've tried un-checking it, saving, and re-checking it, but same result.
 
On the extension - right. Is access the management console checked too?
upload_2018-9-25_15-50-42.png
 
Management Console access is not required for Webclient access by same extension.
 
Management Console access is not required for Webclient access by same extension.

Yeah, to clarify, it's just the webclient the extension is needing to access. Though those other options were checked for it.
Either way, I ended up just deleting the extension and re-making it with the same settings and it now works normally.
Not sure what caused it to lock out like that in the end...
 
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