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A little help with setting up SIP Trunk

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smith13045

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So I am testing the 3cx system and I have a Phone installed and it works. Now I am trying to get inbound and outbound calling working. I setup and account with DIDLogic and have a number. But when I call it I get "Were sorry the number you called was busy" DID Logic says it on the 3cx side. I had it working for a short period when I was using the Android client but now that I am trying to get an actual phone working I cant get it to work again on either.

Any help or suggestion would be great Thanks,
 
But when I call it I get "Were sorry the number you called was busy" DID Logic says it on the 3cx side.

You get this when calling your number from an outside line, or when using a 3CX extension? If outgoing, you may be sending incorrect digits to your provider.

You should make use of the 3CX Activity Log right after a failed call. It will show you where the call is routing, and why it is not completing correctly. If you have a problem deciphering the log, post a call from start to finish. You can "X" out any public IP or URL for security reasons.
 
Hello @smith13045

First step is to make sure that you pass the firewall checker test to rule out any firewall issues. Then make sure you are using the default template included in 3CX for DID logic. Also check out the inbound rules guide as well as the Outbound rules guide.
https://www.3cx.com/docs/manual/inbound-did-call-routing/
https://www.3cx.com/docs/manual/sip-trunks/

When setting up the trunk try adding the numbers in the PBX in the international format (1xxxxxxxxx) and see if that works.
 
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