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- Oct 15, 2018
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Hi,
We have a customer that has a lot of problems with the switchto 3CX. Their main problem is the adjustability by manually adjusting the inbound routing options. We currently have set a dummy account and based upon the status of this account a forwarding rule is applied. The customer wants to adjust this manually (not by time).
The customer has a lot of problems (understanding) the way this works. This results in a way that they cannot apply the forwarding rule properly. We have tried informing them to logon to this account by the client. Also tried with the web client but still this proves to be too difficult.
Is there a (more dummy friendly) way of setting this up? Or is there an option that they can call (or use a BLT) on their own account (so they do not need to switch accounts) to adjust the status of this dummy account?
Regards,
Mark
We have a customer that has a lot of problems with the switchto 3CX. Their main problem is the adjustability by manually adjusting the inbound routing options. We currently have set a dummy account and based upon the status of this account a forwarding rule is applied. The customer wants to adjust this manually (not by time).
The customer has a lot of problems (understanding) the way this works. This results in a way that they cannot apply the forwarding rule properly. We have tried informing them to logon to this account by the client. Also tried with the web client but still this proves to be too difficult.
Is there a (more dummy friendly) way of setting this up? Or is there an option that they can call (or use a BLT) on their own account (so they do not need to switch accounts) to adjust the status of this dummy account?
Regards,
Mark