User123
Customer
- Joined
- Apr 18, 2017
- Messages
- 54
- Reaction score
- 4
We received an email saying we need to upgrade to v15 or the product we've used for years is going to stop working. In your email you have put:
Upgrade Now - Use our special FREE upgrade and FREE maintenance offer
In order to ease the upgrade process we are giving you a free upgrade to v15.5. That’s right, there is no charge at all to get your system up to date, secure and with lots of new features. In addition, we have extended your maintenance (if expired) until the 31st of October 2018. These are the steps you need to take:
Your upgrade instructions say from v12.5 to keep my settings while upgrading I first have to go through version 14:
So now our telephone system is down and we are losing money.
I am trying to contact you for this free support but you have no telephone number or email address on your website. I have put in my licence key on your contact page which has given me the contact details of BroadbandBuyer who we originally purchased it off. I have spoken to them and they only sell keys and do not offer support. They are unable to provide me with a telephone number to speak to someone. They've had to resort to google and cannot find any contact details for you too.
We are losing business all the time the telephones are down. I have followed your instructions. Please can someone give me a call immediately and help me get this working.
Upgrade Now - Use our special FREE upgrade and FREE maintenance offer
In order to ease the upgrade process we are giving you a free upgrade to v15.5. That’s right, there is no charge at all to get your system up to date, secure and with lots of new features. In addition, we have extended your maintenance (if expired) until the 31st of October 2018. These are the steps you need to take:
Your upgrade instructions say from v12.5 to keep my settings while upgrading I first have to go through version 14:
- If v12 SP 6.1 you must go to v12.5, then V14 SP3
- If v12.5 SP2 you must go to v14 SP3
So now our telephone system is down and we are losing money.
I am trying to contact you for this free support but you have no telephone number or email address on your website. I have put in my licence key on your contact page which has given me the contact details of BroadbandBuyer who we originally purchased it off. I have spoken to them and they only sell keys and do not offer support. They are unable to provide me with a telephone number to speak to someone. They've had to resort to google and cannot find any contact details for you too.
We are losing business all the time the telephones are down. I have followed your instructions. Please can someone give me a call immediately and help me get this working.