• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Calls across bridge go directly to voicemail without ringing destination extension

Status
Not open for further replies.

DrLloyd

Platinum Partner
Advanced Certified
Joined
Mar 23, 2017
Messages
29
Reaction score
8
At least I think I am unique...
I have 2 systems on the same network but different VLANS. Master system 10.10.1.1 seems to have full access to 192.168.20.1 and vice versa. Phones (yealink T46s) can ping phones on the other network. Bridge is linked, and has green balls and is happy.
Dial plan of Master system is 100's and 200's, slave system is 300's. Rules are prefix 1,2,or 3 length 3 for the opposite system to go over the bridge.
If you call an extension across the bridge, it takes 3-4 seconds to process, you get 1/2 a ring, then the (correct) voicemail greeting starts to play.- the extension in question never rings.

Any thoughts?
 
A check of the 3CX Activity Log, after one of these calls, should show why it did not ring longer. Compare to a log when calling the same extension, from an adjacent set.
 
Last edited:
Hello @DrLloyd

Check your forwarding rules on the extensions and make sure that extensions are Available. Also check for any exceptions that might be diverting your calls.
Are calls between 2 extensions on the same side of the bridge successful ?
 
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Forum statistics

Threads
141,632
Messages
748,964
Members
144,751
Latest member
TECHXNEPAL
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.