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- Oct 17, 2018
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Hello,
I am getting issues recently in that our DDI numbers no longer connect to the designated extensions. We use a Windows PC based 3CX v15.5 sp6 deployment, and I think that before SP6 was installed (Sun 23rd Sept I think for us), if you dialled a non IVR Auto Attendant phone number, the inbound rules sent it to a defined extension. Now it dumps all these (we have 6) into the IVR. If you type a known extension number it will bypass the IVR and go to an extension.
What has changed? We rarely make many changes, and am mystified on this completely.
The DDI's are all defined on the single SIP Trunk as before, I have tried modifying the format, and nothing makes any difference. The inbound rules are the same as before as well.
Anyone got anything I could run with?
Chris
I am getting issues recently in that our DDI numbers no longer connect to the designated extensions. We use a Windows PC based 3CX v15.5 sp6 deployment, and I think that before SP6 was installed (Sun 23rd Sept I think for us), if you dialled a non IVR Auto Attendant phone number, the inbound rules sent it to a defined extension. Now it dumps all these (we have 6) into the IVR. If you type a known extension number it will bypass the IVR and go to an extension.
What has changed? We rarely make many changes, and am mystified on this completely.
The DDI's are all defined on the single SIP Trunk as before, I have tried modifying the format, and nothing makes any difference. The inbound rules are the same as before as well.
Anyone got anything I could run with?
Chris