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- Oct 17, 2018
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Hello,
We have had the IOS and Android 3CX Client apps installed for some time on the v15.5 3CX system running under Windows. We use a dedicated Spitfire supplied router, and their broadband, and are using the spitfire SIP trunk provision. We are not allowed to alter the firewall....
In recent weeks, we have found that these apps do not wake up any more, when the extension is called - we use ring groups so that any engineer can pick up incoming calls on their mobile 3cx client, but most of the time this does not wake up the phone.
That said it can occasionally wake up the app - but it's very rare. The 3cx client on Windows works fine every time - it's the mobile devices that don't work any more. If you wake up the app manually then check incoming calls they are listed!!
The extensions are set to enable PUSH, plus I tried yesterday to use a Firebase project as advised in the 3CX system. I am convinced this was working but something may have changed? Not sure where to turn and it's driving me nuts…. Also making the team 'always available' is becoming very unreliable.
Might sound a bit vague but I see this is not uncommon?
Chris
We have had the IOS and Android 3CX Client apps installed for some time on the v15.5 3CX system running under Windows. We use a dedicated Spitfire supplied router, and their broadband, and are using the spitfire SIP trunk provision. We are not allowed to alter the firewall....
In recent weeks, we have found that these apps do not wake up any more, when the extension is called - we use ring groups so that any engineer can pick up incoming calls on their mobile 3cx client, but most of the time this does not wake up the phone.
That said it can occasionally wake up the app - but it's very rare. The 3cx client on Windows works fine every time - it's the mobile devices that don't work any more. If you wake up the app manually then check incoming calls they are listed!!
The extensions are set to enable PUSH, plus I tried yesterday to use a Firebase project as advised in the 3CX system. I am convinced this was working but something may have changed? Not sure where to turn and it's driving me nuts…. Also making the team 'always available' is becoming very unreliable.
Might sound a bit vague but I see this is not uncommon?
Chris