- Joined
- Mar 13, 2018
- Messages
- 126
- Reaction score
- 17
Hey guys,
Our old IP system was able to change the CID and Name of a call (internal or external) when forwarded to a mobile.
Internal calls were formatted: EXT NAME - 00000ext# which was either, that person calling you directly or that person transferring a call to your extension and then being redirected to a mobile.
External calls that would directly dial your extension once hitting the IVR would simply keep their originating name and number.
Would something like this be possible with 3CX?
Right now, all im able to do is keep the originating CID but the name is still our company name.
Our old IP system was able to change the CID and Name of a call (internal or external) when forwarded to a mobile.
Internal calls were formatted: EXT NAME - 00000ext# which was either, that person calling you directly or that person transferring a call to your extension and then being redirected to a mobile.
External calls that would directly dial your extension once hitting the IVR would simply keep their originating name and number.
Would something like this be possible with 3CX?
Right now, all im able to do is keep the originating CID but the name is still our company name.