Shawn
Free User
- Joined
- Feb 2, 2017
- Messages
- 221
- Reaction score
- 9
fyi,
i just went the few iterations from sp2 to sp6 and once i got there all my x4 firmwares were out of date and needed to be updated. i updated them through the 3cx web portal. i would say over 50% of them failed where they phone did not update to the latest firmware 2.4.0.5572. i think i was at around 2.2 on most phones
the phones that failed the update were stuck in a state where they did not register with 3cx but did get an ip from the dhcp server. if i tried to reboot it through the phone itself it said something about "upgrade failed, do not reboot", i got the same message if i tried to reboot the phone through its web ui.
to get them back in a working state, i had to manually update the firmware from the web ui using firmware obtained from 3cx here:
https://www.3cx.com/support/phone-firmwares/
most of them did come back to life but 4 of them seemed to have been bricked where they are not very responsive. for example, the display is working but portions are missing or the clock is there but is very light where it can't be seen. the bricked phones are not accessible via the web ui but most have ip addresses.
i'm not sure what happened here but just sharing my experience. i am working on getting these back up but i have a feeling i'll just have to replace them
by the way, i'm not sure if it makes a difference but i am using a custom template to remove the mwi and headset blf's from the first screen so i can replace them with shared parking location blf (through the custom template and not from the blf tab of the extension in 3cx)
i just went the few iterations from sp2 to sp6 and once i got there all my x4 firmwares were out of date and needed to be updated. i updated them through the 3cx web portal. i would say over 50% of them failed where they phone did not update to the latest firmware 2.4.0.5572. i think i was at around 2.2 on most phones
the phones that failed the update were stuck in a state where they did not register with 3cx but did get an ip from the dhcp server. if i tried to reboot it through the phone itself it said something about "upgrade failed, do not reboot", i got the same message if i tried to reboot the phone through its web ui.
to get them back in a working state, i had to manually update the firmware from the web ui using firmware obtained from 3cx here:
https://www.3cx.com/support/phone-firmwares/
most of them did come back to life but 4 of them seemed to have been bricked where they are not very responsive. for example, the display is working but portions are missing or the clock is there but is very light where it can't be seen. the bricked phones are not accessible via the web ui but most have ip addresses.
i'm not sure what happened here but just sharing my experience. i am working on getting these back up but i have a feeling i'll just have to replace them
by the way, i'm not sure if it makes a difference but i am using a custom template to remove the mwi and headset blf's from the first screen so i can replace them with shared parking location blf (through the custom template and not from the blf tab of the extension in 3cx)