Prompt playback do not play audio (delete after it played Flow)

[thanh_34fds_123fds_]

I create a CFD to play an audio and delete this audio after it played.
The following CFD work fine

But following CFD not working. Audio do not play.

DeleteFile.cs file:

Any solutions for this?
Thank.

 

[edossantos]

Check the 3CXQueueManager.log file to understand why your app is not working as you need.

 

[thanh_34fds_123fds_]

I see. The file was deleted before it can be play. But I putted "Launch External Script" after "Prompt Playback". Is this a bug?

 

[edossantos]

You need to configure your PromptPlayback component with AllowDtmfInput=False. Otherwise, the wav file is not played immediately, and it's queued until the app needs to request DTMF input, or the callflow ends. In this case, your app is deleting the file before the callflow ends, and that's why you experience this behaviour. Change that propery and the issue will be gone.

 

[thanh_34fds_123fds_]

Ok. Thank you very much!