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Solved 3CX phone system keep calling after disconnecting call by calling party

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Solutionsde

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Dear All

I am experiencing strange issue with 3cx 15.5 system.

for I have GSM gateway with 4 sim. I call out form SIM 1 to the client, client rejected the call or disconnected the call. 3cx phone system do not get disconnecting and It keep on calling with different SIM next available one after one.

KR
 
Hello @Solutionde

What GSM gateway are you using? You will need to look through the Activity log or run a wireshark capture to see the communication between the GSM gateway and the 3CX phone system. You will need to see what is being sent to the PBX to able to determine why the call is not cancelled/
 
We are using portech GSM gateway MV 374
 
Do you see anything in the Activity log of the PBX that might suggest why the call is not being cancelled? What is being sent to the PBX by the gateway when a call does not go through ?
 
This is resolved by setting SIP response on portech MV374

KR
 
Glad to see the issue has been resolved and thank you for updating the thread with your solution
 
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