- Joined
- Aug 7, 2017
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Hello,
We are currently experiencing something that seemed to have started with one of the recent updates. When someone gets to our IVR on our main number and dials the extension # of the user they are trying to get to it used to say/play "Please hold while I transfer your call", now we just get no audio but the call is in fact being transferred. It just ends up going to the voicemail if it is not answered. Note the extension does ring, its just the caller does not hear any instructions to hold.
We are currently experiencing something that seemed to have started with one of the recent updates. When someone gets to our IVR on our main number and dials the extension # of the user they are trying to get to it used to say/play "Please hold while I transfer your call", now we just get no audio but the call is in fact being transferred. It just ends up going to the voicemail if it is not answered. Note the extension does ring, its just the caller does not hear any instructions to hold.