knollwood
Free User
- Joined
- Mar 21, 2017
- Messages
- 17
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Background: 3CX is AWS cloud hosted. Small office with 8 phones, each connected via Direct STUN and working great. Trying to add a cordless M25 handset to one extension.
Followed the 3CX Snom m300 provisioning steps exactly as written. Was never able to get the m300 to download the configuration file from our 3CX system after setting the server name. The m300 logs show attempting fetch of file..., then error loading file. So, I downloaded the file manually and and imported it into the m300's Load Configuration page. The file loaded and the system was for the most part set up and the phone was appeared in the 3CX Phones list.
The handset can make internal and external calls. However, the handset does not receive any internal or external calls (doesn't even ring). The desk phone sitting right next to it rings.
For a configuration that is supported, this sure is throwing me for a loop. Any ideas? Thank you.
Followed the 3CX Snom m300 provisioning steps exactly as written. Was never able to get the m300 to download the configuration file from our 3CX system after setting the server name. The m300 logs show attempting fetch of file..., then error loading file. So, I downloaded the file manually and and imported it into the m300's Load Configuration page. The file loaded and the system was for the most part set up and the phone was appeared in the 3CX Phones list.
The handset can make internal and external calls. However, the handset does not receive any internal or external calls (doesn't even ring). The desk phone sitting right next to it rings.
For a configuration that is supported, this sure is throwing me for a loop. Any ideas? Thank you.