- Joined
- Jul 3, 2017
- Messages
- 184
- Reaction score
- 12
Hello,
We have a 3cx Bridge connecting two offices (say 3cx-01 and 3cx-02), both located in the US, thus having the E.164 configuration set to U.S. (+1).
Let's say that extension 1234 from 3cx-01 is calling extension 2222 on 3cx-02.
What user 2222 will see as a display name, will be 234, instead of 1234.
It seems that digit 1 is automatically stripped, quite probably due to the selected "Remove if same Country" box under the E.164 settings.
However, if we untick this box, digit 1 is still stripped and user 2222 sees "234" as inbound Caller ID.
I have also unticked the "Process E164 numbers" and digit 1 keeps being stripped.
The only was I have seen digit 1 being preserved, is by using another country (for example U.K. +44) but of course this is not a solution.
Some useful notes:
- There are no other Inbound Rules on 3cx-02 that could somehow manipulate the caller ID.
- Caller ID reached 3cx-02 as "1234" (confirmed via Wireshark traces). It is 3cx-02 that strips off digit 1 before sending the SIP "From" header to the called extension.
- Please find attached the E.164 settings, same on both bridges.
Any ideas if / how this can be fixed?
Thank you,
George
We have a 3cx Bridge connecting two offices (say 3cx-01 and 3cx-02), both located in the US, thus having the E.164 configuration set to U.S. (+1).
Let's say that extension 1234 from 3cx-01 is calling extension 2222 on 3cx-02.
What user 2222 will see as a display name, will be 234, instead of 1234.
It seems that digit 1 is automatically stripped, quite probably due to the selected "Remove if same Country" box under the E.164 settings.
However, if we untick this box, digit 1 is still stripped and user 2222 sees "234" as inbound Caller ID.
I have also unticked the "Process E164 numbers" and digit 1 keeps being stripped.
The only was I have seen digit 1 being preserved, is by using another country (for example U.K. +44) but of course this is not a solution.
Some useful notes:
- There are no other Inbound Rules on 3cx-02 that could somehow manipulate the caller ID.
- Caller ID reached 3cx-02 as "1234" (confirmed via Wireshark traces). It is 3cx-02 that strips off digit 1 before sending the SIP "From" header to the called extension.
- Please find attached the E.164 settings, same on both bridges.
Any ideas if / how this can be fixed?
Thank you,
George