Hi
@cobaltit
We have several ring groups in our company. Some extensions are enabled to "can see group calls" in the settings. The Snom phones we'd used before (D760) had showed the incoming calls from the groups to these extensions on the phone display. The user was able to see the caller before picking up from groups he don't belong to (phone not ringing).
I hope this helps to understand what I mean.
Hi Cryjack,
I think you have these numbers (external or local extensional) saved in your Fanvil's phone-book and this is why you can't see the name of the Ring Group on your phones.
The shown display name information is depend to default setting of the phone called - Caller Name Priority.
Different phones have different priorities - The Fanvil X6 first tries to find the number in the local phone-book and show it if exists, if not - it shoes the name that was received in the SIP messages (in your case - the name of Ring Group).
Try to set the Caller Name Priority setting to "SIP Display Name - Local Contact - Net Contact" and, I think, you will see the Ring Group name on the phone:
3cx is not provisioning this parameter, so you can set it once and it'll be saved till the next factory reset. Or you can add it to your custom template.
I think, they do not provision it because the different clients will have a different preferences - one will want to see the Ring Group name, another one - the saved name and etc... So, probably, this is why the provisioning parameter ("<CallerNameType>") for this setting is not in the template.
You can add a post in 3cx Ideas, so they will do this setting provisional. I'll vote for it!