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- Dec 11, 2018
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Hey,
About a month ago I finally upgraded our 3CX from version 12 to version 14 to the latest version (15.5). Because incoming calls did not work I switched back to a backup VM of our PBX (version 12) until I had time to look into this problem.
Last night I found some time and did look into it again and...
Internal calls never were and are not a problem. Nor are outgoing calls.
Incoming calls were blocked though, by 3CX, on both our trunks.
We have 2 trunks to EDPnet, a provider "not-supported" but we had the provider for years on 3CX version 12 without any problem at all.
Both trunks are IP based and provide redundancy.
To get incoming calls to work I had to, under inbound parameters set:
But if I put the same settings on both trunks we cannot receive incoming calls.
I did not get to check what happens if one trunk goes unregistered. For all I know incoming calls won't be possible at all either anymore. And this is something I have to test asap.
Is there any reason for this? Or is this a "feature" of sorts?
About a month ago I finally upgraded our 3CX from version 12 to version 14 to the latest version (15.5). Because incoming calls did not work I switched back to a backup VM of our PBX (version 12) until I had time to look into this problem.
Last night I found some time and did look into it again and...
Internal calls never were and are not a problem. Nor are outgoing calls.
Incoming calls were blocked though, by 3CX, on both our trunks.
We have 2 trunks to EDPnet, a provider "not-supported" but we had the provider for years on 3CX version 12 without any problem at all.
Both trunks are IP based and provide redundancy.
To get incoming calls to work I had to, under inbound parameters set:
- our maintrunk: set "call source identification" unchecked
- our second trunk "call source identification and "use both "call source identification" rules and "caller number/name -> CalledNum" field mappings.
But if I put the same settings on both trunks we cannot receive incoming calls.
I did not get to check what happens if one trunk goes unregistered. For all I know incoming calls won't be possible at all either anymore. And this is something I have to test asap.
Is there any reason for this? Or is this a "feature" of sorts?
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