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- Dec 13, 2018
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Hello everyone.
I have these issues and I am unable to solve them so far I'm pretty new on this matter and surely is something simple.
I have configured my firewall (FortiGate) as suggested by the guidelines and all the test passes except for the 3CX SIP Server while testing the port 5060, the log comes like this:
testing 3CX SIP Server... failed (How to resolve?)
testing 3CX Media Server... failed (How to resolve?)
analog lines->gateway->fortigate -> ISP modem (DMZ)
3cx linux server->fortigate -> ISP modem (DMZ)
all under the same local network provided by the FortiGate, everything works on the phones but I always get one-way audio and I am thinking that maybe the reason is the 3CX SIP server failing the test or the media server.
At first, I taught the ISP was blocking the port but I can confirm is not the ISP.
I hope you can help me.
Thnska in advance.
I have these issues and I am unable to solve them so far I'm pretty new on this matter and surely is something simple.
I have configured my firewall (FortiGate) as suggested by the guidelines and all the test passes except for the 3CX SIP Server while testing the port 5060, the log comes like this:
testing 3CX SIP Server... failed (How to resolve?)
- stopping service... done
- detecting SIP ALG... not detected
- testing port 5060... Mapping does not match 5060. Mapping is 36730. (How to resolve?)
- starting service... done
testing 3CX Media Server... failed (How to resolve?)
- stopping service... done
- testing ports [9000..9398]... failed (How to resolve?)
- testing port 9000... Mapping does not match 9000. Mapping is 36734. (How to resolve?)
- testing port 9002... done
- testing port 9004... done
analog lines->gateway->fortigate -> ISP modem (DMZ)
3cx linux server->fortigate -> ISP modem (DMZ)
all under the same local network provided by the FortiGate, everything works on the phones but I always get one-way audio and I am thinking that maybe the reason is the 3CX SIP server failing the test or the media server.
At first, I taught the ISP was blocking the port but I can confirm is not the ISP.
I hope you can help me.
Thnska in advance.