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Provisioning Polycom VVX remotely with SBC

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TPR3CX

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Greetings,

I am trying to provision a Polycom VVX 410 and 600 phone remote using an SBC. I created the SBC successfully, and on the 3CX Server, under the extension's Phone Provisioning tab, I selected, "3CX SBC (remote)" for Provisioning Method, the phone MAC address, the FQDN of the 3CX server for Interface, and the ip address of the SBC, and port 5060.

On the phone is where it gets sketchy for me. In the admin page of the phone, I added the https: URL of the provisioning server, but I don't know what other fields I should be entering info on.

Any ideas?
 
I'm not sure about the particular model, but usually the things that we provide in the admin page is the same.
User ID, Password, Server IP and Port number.
 
This is the supported list for phones: https://www.3cx.com/sip-phones/

The 410 phones are on the "supported" list and although not stated I believe do work now across the SBC (according to posts on the forum here).

What is the exact issue here anyway ?
Does the phone appear in the "phones" list with SBC in front of it ? If so is it provisioning.

For the SBC to connect and provision you need to port forward 5090 for the tunnel and 5001 for provisioning: https://www.3cx.com/docs/ports/
 
Hello @TPR3CX

Please note that after setting up the phone under the extension settings of the PBX you can get the provisioning link provided and either add it manually under the phones settings or use DHCP option 66 to provide the link to the device.
 
Basically the Polycom VVX phones will not provision via https: when remote. The only workaround I was able to do is go to an existing VVX 410 and export the configs, edit them, then import them to the new phone. Also make sure you add the ip of the SBC for the Outbound Proxy setting. After that, the home works fine, though reprovisioning it would be another manual process.

No worries though. The plan is after we migrate, we will be slowly retiring the VVX phones and move to a more supported model. If anyone has any recommendations, that would be great. Preferably a phone that works well from a remote location.
 
Basically the Polycom VVX phones will not provision via https: when remote. The only workaround I was able to do is go to an existing VVX 410 and export the configs, edit them, then import them to the new phone. Also make sure you add the ip of the SBC for the Outbound Proxy setting. After that, the home works fine, though reprovisioning it would be another manual process.

No worries though. The plan is after we migrate, we will be slowly retiring the VVX phones and move to a more supported model. If anyone has any recommendations, that would be great. Preferably a phone that works well from a remote location.

We use Yealink, Yealink, or Yealink. They just work with 3CX. Look at the T46S to replace the 410. So far we have had no issues with remote users that have one phone at a location using STUN - no port forwards or any other setup. Sites with two or more phones we use an SBC, VPN or local 3CX.
 
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