- Joined
- Dec 14, 2018
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Hello to everyone!
This is our first post and this is pretty amazing as we’ve configured the whole system and been using it for 3 months doing everything by ourselves, we believe 3cx is soooooo good (well, let’s leave the mobile app aside).
We are currently using the latest version of 3cx and for one reason or another few remote users (including the MD) refuse to have a remote extension (remote phone, app on their mobile phones...). What they do instead is call one of the external numbers and then key the extension.
If they call an extension and there is no answer, then they have to hang up and call the external number again and type another / same extension.
Is there a way to allow them to either:
- Press something at any time to go back to the main menu (where they can type another extension)
- Have some sort of post call menu (if no answer from the extension)
- Any other way you can handle that sort of situation
Thanks for your help.
Adria.
This is our first post and this is pretty amazing as we’ve configured the whole system and been using it for 3 months doing everything by ourselves, we believe 3cx is soooooo good (well, let’s leave the mobile app aside).
We are currently using the latest version of 3cx and for one reason or another few remote users (including the MD) refuse to have a remote extension (remote phone, app on their mobile phones...). What they do instead is call one of the external numbers and then key the extension.
If they call an extension and there is no answer, then they have to hang up and call the external number again and type another / same extension.
Is there a way to allow them to either:
- Press something at any time to go back to the main menu (where they can type another extension)
- Have some sort of post call menu (if no answer from the extension)
- Any other way you can handle that sort of situation
Thanks for your help.
Adria.