• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Inbound works fine but Outbound not (Authentication Error)

Status
Not open for further replies.

loras

Joined
Dec 18, 2018
Messages
2
Reaction score
0
Hi everyone

I try to setup 3CX (hosted) with our SIP trunk of five numbers. As a client i use the 3CX app on macOS. I can receive calls, but not initiate outbound calls. I did the setup according to https://www.3cx.com/docs/backbone-solutions-swiss-sip-trunk/.

Code:
12/18/2018 11:16:32 AM - [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 184.75.215.122:5226 tid=82da31dd-05db-4f6e-a2c0-90bd3e1561dc Call-ID=mamarjosyxmokoepsxsgfkjiiyfyymecehthxdlgjntddfqqir:
REGISTER sip:35.198.xxx.xxx SIP/2.0
Via: SIP/2.0/UDP 10.10.yyy.yyy:5226;branch=z9hG4bK82da31dd-05db-4f6e-a2c0-90bd3e1561dc;rport=5226;received=184.75.215.122
Max-Forwards: 70
Contact: <sip:[email protected]:5226;rinstance=44ab2910f7073a4b>
To: "3076"<sip:[email protected]>
From: "3076"<sip:[email protected]>;tag=qukdnbpd
Call-ID: mamarjosyxmokoepsxsgfkjiiyfyymecehthxdlgjntddfqqir
CSeq: 2 REGISTER
Expires: 3600
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Proxy-Authorization: Digest username="3076",realm="3CXPhoneSystem",nonce="414d53595c18c90004:bf2626f60ca6101e016b69b21a817e70",response="5dd2fa876ae061840426a5a076f980ca",uri="sip:35.198.xxx.xxx",algorithm=MD5
Supported: 100rel
User-Agent: 3CXPhoneSystem
Content-Length: 0

; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
12/18/2018 11:16:32 AM - Got REGISTER for foreign registrar: registrar host <sip:@35.198.xxx.xxx:5060> is not mine!
12/18/2018 11:16:31 AM - [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 54.37.74.100:7942 tid=3ffece86-1b5e-4372-9427-135112738483 Call-ID=ujcximgudjftyklfsdclanneceptvdrpopoceumnnpyttmotkq:
REGISTER sip:35.198.xxx.xxx SIP/2.0
Via: SIP/2.0/UDP 10.10.yyy.yyy:7942;branch=z9hG4bK3ffece86-1b5e-4372-9427-135112738483;rport=7942;received=54.37.74.100
Max-Forwards: 70
Contact: <sip:[email protected]:7942;rinstance=52db6863ab3cac4c>
To: "1074"<sip:[email protected]>
From: "1074"<sip:[email protected]>;tag=ynggghux
Call-ID: ujcximgudjftyklfsdclanneceptvdrpopoceumnnpyttmotkq
CSeq: 2 REGISTER
Expires: 3600
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Proxy-Authorization: Digest username="1074",realm="3CXPhoneSystem",nonce="414d53595c18c8ff78:8c83e1cfb36d31142c8d7fdf08c20c2b",response="e1bd780622ba48ece88a339dcdd89c42",uri="sip:35.198.xxx.xxx",algorithm=MD5
Supported: 100rel
User-Agent: 3CXPhoneSystem
Content-Length: 0

; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
12/18/2018 11:16:31 AM - Got REGISTER for foreign registrar: registrar host <sip:@35.198.xxx.xxx:5060> is not mine!

I do not understand, how I can receive calls, while my credentials should be wrong.
Can someone help me?

Thank you very much in advance
 
Hello @loras

Does the trunk appear as registered under the SIP Trunks tab (Green dot)?? Also are you able to call other extensions in the system?
 
Hi @YiannisH_3CX

The SIP trunk appears registered:
Pasted_Image_18_12_18__15_38.png

And regarding internal calls: I did setup a new extension on a separate mac. If i just call the extension (101) it works. But if I call the real phone number from 3cx client it will not.
 
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Forum statistics

Threads
141,407
Messages
747,504
Members
144,372
Latest member
Quantinium
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.