- Joined
- Feb 1, 2018
- Messages
- 169
- Reaction score
- 23
I have a strange one.
We have call pickup set so anyone in a group can *20* another call coming into their group. I followed this doc:
https://www.3cx.com/docs/managing-call-pickup-permissions/
The groups have:
- “Can see group members”
- “Can see group calls”
- “Perform Operations (divert, transfer, pickup)”
permissions and in “Settings → PBX → General Options” I have the box checked for "Limit call pickup..."
When a call comes into my department I can *20* that call and take it, but when another department does, it says "CALL_FAILED" on the softphone.
On a successful use of *20* I see "[Flow] Target endpoint for *20* is Extn:XXX" in the activity log.
On a failed pickup I see this: "[Flow] Target endpoint for *20* is EndCall:EndCall"
Any idea why this is failing?
We have call pickup set so anyone in a group can *20* another call coming into their group. I followed this doc:
https://www.3cx.com/docs/managing-call-pickup-permissions/
The groups have:
- “Can see group members”
- “Can see group calls”
- “Perform Operations (divert, transfer, pickup)”
permissions and in “Settings → PBX → General Options” I have the box checked for "Limit call pickup..."
When a call comes into my department I can *20* that call and take it, but when another department does, it says "CALL_FAILED" on the softphone.
On a successful use of *20* I see "[Flow] Target endpoint for *20* is Extn:XXX" in the activity log.
On a failed pickup I see this: "[Flow] Target endpoint for *20* is EndCall:EndCall"
Any idea why this is failing?