Hind.hk
Free User
- Joined
- Jul 16, 2017
- Messages
- 11
- Reaction score
- 0
Hello,
I have a specific case and i want to know if someone can help me with it.
One of our customers is using 3CX with Openvox GSM Gateway 4 ports, their need is to be able to make inbound and outbound calls, and each GSM port is a specific extension, for this Openvox has made the configuration for them, by creating 4 sip trunks in 3CX, and 4 endpoints in Openvox Gateway.
The inbound calls are working fine, so when calling a number, the right exention rings, but regarding outbound calls, when a specific extension made a call, a random port is chosen, and not necessarly the one related to the extension.
After Openvox team has made an analysis based on Sip logs on the gateway, and testing with their on system (which already use this option), they found that the trunk sip id is not correctly transmitted to the gateway during the outbound call.
In their system, the Sip trunk ID is explicitely in the contact field: [email protected]:5060,so the gateway knew which trunk to use, and in our case on the contact: 192.xx.xx.xx:5060, so the gateway choose the trunk in random way.(see the screenshot)
So my question is what is the parameter that we need to change on 3CX to have the same result?
Thank you so much
I have a specific case and i want to know if someone can help me with it.
One of our customers is using 3CX with Openvox GSM Gateway 4 ports, their need is to be able to make inbound and outbound calls, and each GSM port is a specific extension, for this Openvox has made the configuration for them, by creating 4 sip trunks in 3CX, and 4 endpoints in Openvox Gateway.
The inbound calls are working fine, so when calling a number, the right exention rings, but regarding outbound calls, when a specific extension made a call, a random port is chosen, and not necessarly the one related to the extension.
After Openvox team has made an analysis based on Sip logs on the gateway, and testing with their on system (which already use this option), they found that the trunk sip id is not correctly transmitted to the gateway during the outbound call.
In their system, the Sip trunk ID is explicitely in the contact field: [email protected]:5060,so the gateway knew which trunk to use, and in our case on the contact: 192.xx.xx.xx:5060, so the gateway choose the trunk in random way.(see the screenshot)
So my question is what is the parameter that we need to change on 3CX to have the same result?
Thank you so much