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Rebound & Call Queues w/ V9

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ptcfast2

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Dec 29, 2010
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Hello,

With 3CX V9 SP5 I'm having an issue with Rebound when attempting to forward to an external number:

-An agent is logged into a call queue with a 20 second timeout before forwarding to an external number.
-Rebound is enabled for the external number.
-A call from a queue will NOT ring the external number if Rebound is enabled.
-A call from a queue WILL ring the external number if Rebound is disabled.
-Normal calls (Such as calls directly to the extension and transfers) work with Rebound enabled.

Has anyone ran into this issue before or have any suggestions?
 
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