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  1. Barge in, Listen or Whisper

    Not sure that I understand exactly what you mean "The agent i try to listen to is part of a call queue" If it looks similar to the image attached, you should be able to right click on the call that you want to listen in on, and find the barge, listen, whisper options there....

  2. Barge in, Listen or Whisper

    Correct - listen, barge and whisper are all accessed via the same location

  3. Barge in, Listen or Whisper

    You need to do it from reception view J_Beniston. Open that per the image attached... Then right click on the call after the call has been initiated - you will find the barge option there....

  4. Barge in, Listen or Whisper

    Awesome - thanks - I have it now

  5. Barge in, Listen or Whisper

    Can anyone help me on how to access these features on our system ?? I can't locate any instructions
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