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  1. StefanW

    Solved Contacts not visible for all User

    Dear @vonarxma and thank you for your feedback about our 3CX StartUP. 3CX StartUP is currently in Alpha and just launched a couple of weeks ago. Soon we will be adding features for Call Queuing and Multi-Level IVRs to the product. Down the line, a shared "Company" phonebook will also be added...
  2. StefanW

    Rough onboarding...

    Hi @ThatVendor, the guide you followed is for end-users, your account status is however Affiliate. For Affiliates and 3CX Partners, the option is called "Add Customer". Once you create a new customer it will prompt you to select the edition (3CX StartUP or 3CX System) and proceed with the...
  3. StefanW

    Solved 3CX SBC

    just shipping in, setup the SBC in the office, once done just go to each phone in the 3CX Management console, change the provisioning method to SBC and enter the local IP of the SBC in your office. Press save and reboot the phone. Should pick up the config change within minutes!
  4. StefanW

    Solved Unable to Enter Pro Licence Key in Portal

    @ConceptsWeb not to spam the customer's post, on this occasion, there is a pat situation and it is no one's fault (well - maybe ours). Customer cannot see the subscription in the portal as it is not activated or associated with their email and partners cannot transfer it as they are not the...
  5. StefanW

    Solved Unable to Enter Pro Licence Key in Portal

    Hi @HarryMoore, actually is your question not as basic and we have to see how to cover such a flows better in the future
  6. StefanW

    Solved 3cx license conversion

    Dear @surenr, the email received (if I am not mistaken on 2021-06-30) is the 4th and final email in a chain of notifications (30 days before expiration, 10 days, on the day and the one displayed 15 days post maintenance expiration). From the email transaction logs, I can confirm you have...
  7. StefanW

    Solved Sip trunk with manual settings

    Hi @SalvoMic, in 3CX StartUP, the list of SIP Trunk providers must meet compatibility requirements to work. For the user, all complex manual configuration was eliminated by doing so. You may port your number to any of the providers listed or you may select 3CX dedicated hosting with access to...
  8. StefanW

    Solved Hosted 3CX - VOIP.MS missing on trunk list

    While being in the 3CX Portal, press "Add System" and in the edition selection pick Hosted by 3CX and then the "above 10 user" option.
  9. StefanW

    Solved MCU servers list

    @SteveITS have a look at the end of this blog post https://www.3cx.com/blog/voip-howto/video-conference-server-optimization/
  10. StefanW

    Top Tips for Video Conference Server Optimizations

    Dear @bravad , the option to enter a local DNS entry will be removed in the future versions of 3CX. It should also not make a difference to use a different DNS server as long it responds locally to the "3CX FQDN" with an internal IP. Can you tell me which DNS server you use so that we can make...
  11. StefanW

    A New Frontier in Communications - 3CX StartUP

    @Nick W as per our documentation is rInstance in invite not sent back to us in the RequestLine URI. rInstance is set as URI parameter in the registration contact sip header. For 3CX Startup it is required. If you can update the platform to support this, let our interop team know.
  12. StefanW

    Solved Mcu server list (2)

    I can say that I have validated the zone file on record with every change we did today and it was matching at any time the current list of the active server. May try and lookup at CloudFlares DNS servers directly as may other common providers (like 8.8.8.8) may cache another record status.
  13. StefanW

    Solved Recurring Conferences with v18? Possible? Workaround still actually working?

    Hi NZR, the workaround is still valid as it was in v16. However, when you migrated to v18 there was a transitional period where we supported v16 and v18 meetings. With v16 VC gone, you might need to re-create meetings for this reason. https://www.3cx.com/blog/news/v18-video-conferencing/
  14. StefanW

    Having issue with Meeting !!

    the link for you as moderator is different than the link to your staff. Meetings consist of 3 links Moderator Invited Participants Open Link The first two are not reusable and only work for one user as they identify a specific user. Also, the user is not required to enter a name on join as it...
  15. StefanW

    Calendy

    Can calenderly call on creation of the appointment an API end-point? Our platform has a rest api.
  16. StefanW

    SIP providers Advice for Belgium and Spain

    May you check here https://www.3cx.com/partners/sip-trunks/espana/ https://www.3cx.com/partners/sip-trunks/belgie/
  17. StefanW

    Solved Mcu server list (2)

    Jumping quickly into here - the QOS DNS records feature just got pushed. With every change, it will be updated from our site.
  18. StefanW

    Roughly how much should a m5ad.large AWS instance be and what are the actual specifications?

    As we do not support Linode, I strongly recommend not deploying your instances there. How is your connectivity to Singapore? We fully support Digital Ocean which operates a Datacenter there.
  19. StefanW

    Solved Mcu servers list

    Zero Trust Networks Some 3CX System installations are placed in zero-trust networks. In order for 3CX Video Conference to operate correctly, the 3CX System and its users need connectivity to the 3CX Video Conferencing platform in the Cloud and users need to be able to connect to your system in...
  20. StefanW

    Solved Android 3cx Video Conference app: I/O Error

    the first point mentioned is already your issue and must be fixed in your nginx config or switch to a 3CX managed FQDN to not have to deal with such things...
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