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I wanted to see if anyone is using Windstream/Paetec as their provider w/3CX? I have been unsuccessful in getting a call in or out with the following message: Call or Registration to 16782642732@(Ln.10005@Windstream) has failed. [ V4 10.250.0.5:5060 UDP target domain=unspecified mFlowKey=824 ]...

I caught onto what you were saying about the "sub" DR. That does work as long as you do not choose any extension. If you choose the extension and VM picks up, you can't get back to the menu and you still receive the "call transfer failed" and the VM recording starts over. DR1: 0 - replays...

Hi... No, there are no secondary DRs. We only have the one DR which is 2702. Extension 2802 is only an unregistered extension and it is not a system extension. That number is only used for recording the actual directions. It is not part of another DR and the number itself is not a DR. Keep...

My apologies in my previous example, our directions line is 2802. The log below is an eye opener. The chain of events during my call does not even make sense to me. At 8:49:07.894 is when I pressed 0 to exit 2802 directions line back to the prompt. All actions after that does not make any...

Ok. I will work on getting the logs posted. We are using v10 w/16 calls. Here is what our DR looks like: 0 - Repeat Prompt 1 - 2801 - Directions 2 - 2710 - CSR1 3 - 2711 - CSR2 4 - 2712 - CSR3 5 - 2713 - CSR4 6 - 2714 - CSR5 7 - 2715 - CSR6 8 - 2716 - Ops Manager 9 - 2717 - Gen Manager...

I am not quite sure of where you are talking about. The only place that 0 is set is in the DR to which 3CX has it listed as "Repeat Prompt". In other words, you should be able to click 0 at any time and hear the menu replayed which works perfectly as long as you have not made any menu...

Hi, Yes, we use a separate IVR that is recorded. Option 1 in the DR is pointed to 2801 which is the directions line. Yes, in that recording, we have it stated "press 0 at anytime to return to the menu"; however, if you press 0, you get a message that says "call transfer failed" and the...

Hi everyone, I have a DR setup for our incoming calls. If you select any option in the DR, you cannot get back to the main menu. Here are my examples: 1. If a call comes in, the DR picks up and begins listing the caller's options in the menu; the caller selects option 1 for directions; while...

We are on Version:8.0.9532.468. The available version is: 8.0.10116; however, the download button is greyed out and the message states "Your version is up to date". Also, isn't version 9 availabe? Anyone have a solution to this or a different means to updating the system? Thanks, Allen

I upgraded our system from v6 to v8.0.9532.468 on WS03. The incoming calls to users last about 32 seconds and then the call drops. Any idea what causes this?

Thank you for replying. I have resolved the issue by turning off the IE Enhanced Security Configuration in WS03. Do you know if there will be a version that will handle IEESC settings?

After logging into the 3CX Phone System, if I expand the menus on the left side of the page, I can not collapse them. Any idea why this happens? Thanks, Allen

I am having an issue with the installation link for the Call Assistant. Currently, we are on v6.0.612.0. When I go to http://phone-system:5481/callassistant.php, I get the call assistant page that has the installation link labeled click "here" to install; however, when I click on it, I get...