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  1. Cannot install SP5 and backup fails...

    The backup issue is actually a different PBX. I will look at that separately. It can be difficult to determine which server the email comes from as this is not included in the email. I have amended some of the email templates, but the one for "Backup Failed" is not in the list!
  2. Cannot install SP5 and backup fails...

    Version is 15.0.60903.0
  3. Cannot install SP5 and backup fails...

    Local install on Windows 10 Yes I can resolve downloads.3cx.com. I can browse to it, but I recieve a blank page...
  4. Cannot install SP5 and backup fails...

    I have an issue on one of our PBX's where SP5 update will not install. The schdule backup also fails with the following error... 3CX Phone System tried to backup but failed due to the following reason(s): System.AggregateException: One or more errors occurred. --->...
  5. How to change the IP address for a 3cx managed FQDN

    We are changing our IP provider which will result in the external addresses for our PBX's to change. What is the process to update the 3CX hosted FQDN ip address?
  6. VoiceFlex SIP trunk template

    Anyone out there using VoiceFlex for their SIP trunks? We have been using them for a few years now without any issues, but with some of the recent service packs we have run into to issues with the DDI not presenting. After, much appreciated, help from 3CX on our ISDN gateways, the config of...
  7. DDI not working after SP4 installed

    Yes I was... I then tried using a different password but the same error occurs. These are our ISDN trunks. On the SIP trunk I can add *123456 as a DDI, and it succesfully saves, but when the call is made the trunk still tries to connect via the Authentication ID of the trunk rather than the...
  8. DDI not working after SP4 installed

    I tried a full restart this morning, but the same error occurs when trying to save updates to the config. It seams that a partial save is made as the trunk registers with the new password, but when the server was restarted the password had been reset to the old value and the trunk failed to...
  9. DDI not working after SP4 installed

    I have tried to do this, but have run into an error. When I save the new DDI config on the trunk a warning is displayed that the password for the trunk is insecure. When I update the password the following error is displayed: TCX.Configuration.Exceptions.ObjectSavingException: Commit failed...
  10. DDI not working after SP4 installed

    No the length of the DDI is 11 numbers withiut the STD it would be 6 numbers but the SIP line normally bring the full number in.
  11. DDI not working after SP4 installed

    The Patton unit is 4 years old and hardware version 2.3 which means the last firmware which can be applied is 5.3 This made no difference. I have ordered a new unit to replace but I dont think this is the issue. We are also experiencing issues with DDI on our SIP trunks. The instead of...
  12. DDI not working after SP4 installed

    I installed SP4 on 2 out of three sites yesterday (left the last one after we started having problems) On both sites we seem to be having issues with some DDI numbers The sites have SIP trunks and Patton ISDN gateways. The log shows an authentication error as shown below. Its not clear to me...
  13. Presence not working over bridges

    Hi NIck, yes this was the issue! All working now. Thanks
  14. 504 Gateway Time-out and service not started**[FIXED]

    OK, Thanks to the excellent support of Nicky and Michael at 3CX This has been resolved. The issue was that we had a number of (8) SNOM phones with older firmware. These were repeatedly asking for a logo file and bombarding the server. Once access to ports 5000/5001 was blocked the console...
  15. 504 Gateway Time-out and service not started**[FIXED]

    Re: 504 Gateway Time-out and service not started NOT FIXED Ok, now I have a real problem... Created new server WIN10 fully patched - every last one I can find. No AV - just defender Took down old server - thankfully I had enabled auto backup so I have that i have a backup file as I cannot...
  16. 504 Gateway Time-out and service not started**[FIXED]

    Spoke too soon... One of my PBX's has reverted to the 504 error. PBX server is fully patched, but the Managment COnsole service will not start... As it happens I am in the process of moving it to a new install on different hardware so I will see if the same thing happens.
  17. Presence not working over bridges

    I will enable verbose logging and see if it points to anything. I am fairly sure everything is configured correctly - There doesnt appear to be anything different in the config for each site.
  18. Presence not working over bridges

    Yes! I have also tried removing all the users and re-adding them
  19. 504 Gateway Time-out and service not started**[FIXED]

    Nicky has already posted, but my issue turned out to be updates not being offered by a WSUS server. So if the server is domain joined and you use WSUS make sure that you also check for updates directly from MS. I have all three of our PBX's up and running. I have noticed that after a restart...
  20. Presence not working over bridges

    Back in version 7 (I think) the 3CX assistant arrived along with presence over bridges. It was great, worked really well. Then MyPhone arrived and presence over bridges, at least for us, was broken. With each version I try to see if it will work again, and so I hoped V15 (which is a great...
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