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  1. sample project

    Hi Jim, The 3CX blog has many articles about the VAD that can be very useful to get some insight: http://www.3cx.com/blog/tag/vad/ Particularly, the following articles collect a user ID via DTMF and validate it against different sources, including a database and a web service...
  2. VAD NewB no audio from test DR

    Hi, Are you saying that some 3CX services like the database are not running? If that is your case, please first ensure that all the 3CX services are running. Second, files should be WAV and not MP3, to avoid CPU issues. It makes no sense to use MP3 files if space is not an issue, the IVR will...
  3. Forward based on UTO area code

    Hi there! The Caller ID is available via the "session.ani" variable. By analyzing that variable you can select the transfer destination. The solution will depend on where you have the information of the destination. If it's available in a database or web service, you will need to query them to...
  4. Dynamically Audio Files not accessed

    Hi there, I've doing some tests, and it seems there is a bug in the way the file path is built. Please try with the following expression that works for me: '../../ExternalAudio/Audio.wav' It seems that for now you need to add an additional "move to parent directory" indication. We'll have...
  5. Dynamically Audio Files not accessed

    Can you post a screenshot of your Dynamics Audio Prompt configuration? And upload the 3CXIvrServer.log file?
  6. Dynamically Audio Files not accessed

    Hi there, Please note that the back slash is a special character for javascript expressions, and you need to escape it. You should use the following expression instead: '..\\ExternalAudio\\Audio.wav' Or you can use the other slash if you prefer which is not a special character...
  7. Application Design, CallerID with Account Number

    Hi Laurence, The 3CXPhone plug-in is a .NET DLL you need to create using Visual Studio. Here is the documentation and code sample: http://www.3cx.com/blog/docs/3cxphone-for-windows-api/ Kind regards.
  8. 3CX VAD for Version 12.5

    Hi Orlin, Here you have the 3CX VAD change log: http://www.3cx.com/blog/change-log/vad-change-log/ As you can see, since build 12.5.3951 the v12.5 of 3CX is supported. And also, the latest version 14.0.4103 supports v12.5 too. So, please first ensure that you're using build number 3951 or...
  9. 3CX VAD for Version 12.5

    The latest build works with 3CX Phone System v12.5 and v14. Do you need older builds?
  10. Application Design, CallerID with Account Number

    Hi Laurence, The VAD can't change the Caller ID for a call. So there is no way to show the customer name in the caller ID. What you can do with the VAD is ask for the account number, validate it against the database, and when the customer is validated insert the information in a database table...
  11. send caller ID in mail

    This article explains exactly that: http://www.3cx.com/blog/docs/emails-from-vad/ The email subject contains the caller ID.
  12. send caller ID in mail

    The caller ID is available thru the session.ani variable. You can use that variable to the get the actual value, and insert it in any expression in your callflow, for example the mail body or the mail subject.
  13. Outbound calls on VOIP line - can't hear other voice

    Hi there, Please make this question in the general forum. http://www.3cx.com/forums/3cx-phone-system-general-f1.html This forum is for questions related to the 3CX Voice Application Designer. Kind regards.
  14. V14 - will we need a new release of the VAD?

    Hi Millsey, The latest version of the VAD released in July works with 3CX v12.5 and v14: http://www.3cx.com/blog/change-log/vad-change-log/ You can download it from here: http://downloads-global.3cx.com/downloads/3CXCallFlowDesigner.exe (new link for v15.5) Kind regards.
  15. This call cannot be completed about the alert

    Hi there! What version of the VAD are you using? I see the error "Invalid document structure" which is something we have fixed some time ago. Currently the latest version is 14.0.4103.0 and you can download it from here: https://downloads-global.3cx.com/downloads/3CXCallFlowDesigner.exe (new...
  16. Transfer by time of day condition

    Hi there, Please take a look at this article: 3cx.com/blog/docs/javascript-3cx-vad/ Kind regards.
  17. TTS voice quality

    Thanks for the feedback, we'll include these changes into the VAD for future versions. Kind regards.
  18. TTS voice quality

    Hi there, In order to get the cause of the error, you need to check the log file "Errors_ConvertTTS.log" in the project folder (%ProgramData%\3CX\Data\Http\Interface\ivr\ProjectName_BuildNumber). Maybe you need to add some imports at the top of the document, for the new classes and enums...
  19. change of behavior in VAD

    Hi Millsey, You're right, and this is due to a new feature we have added which allos deploying an app to multiple extensions at the same this. Now instead of just specifying an extension number, you can specify an extension range, for example: 100-149 That will register the same app in...
  20. change of behavior in VAD

    Hi there! Nothing has changed regarding this. The changes are related to how the VAD connects to 3CX in order to deploy apps, as the client libraries change from version to version. In this case, the issue pretty sure is related to using or not using quotes. If you enter a number in a variable...
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