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  1. Change Exceptions on Extensions Forwarding Rules

    I am working with Seamus on this and thought a screencast might help explain further. http://screencast.com/t/Sf0RzEG4QRb In this example we were trying to change Monday evening divert to be daytime as it's a bank holiday Monday next week. At the start we have 1 divert entry for each day of...
  2. Fail over server licence

    We recently had issues with our power supply and broadband lines to our office, which meant our phone system was unreachable. We want to put a fail over server in place (probably within our Cloud VLAN) which would be an duplicate of our system that we could switch to in event of issues at our...
  3. Call Reporting hangs

    All of a sudden today I can't produce any call reports, whatever report I chose, whatever date range it just comes up saying "retrieving data" and hangs there however long I leave it. In the end I have to End Task to close. I have tried restarting the system, but still the same. Are there any...
  4. How to make 3CXPhone default dialer in Windows

    >> Pardon what may sound like a stupid question, but are you talking about Windows 7 on your PC or is this Windows 7 Phone? Windows 7 on a PC.
  5. How to make 3CXPhone default dialer in Windows

    How can I make the 3CX phone my default dialler in Windows 7 ? I have tried changing the registry entry ; HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Telephony\HandoffPriorities::RequestMakeCall but still Skype pops up when I click a phone link. Gary.
  6. Help Desk Add-on

    Does anyone know if there is any "HelpDesk" system with an integration into 3CX? What I want is for incoming number to be picked up from 3CX and used to automatically create a ticket in the help desk system. Anyone seen anything like that? Gary.
  7. Spam Phone Calls

    We have been hit by some sort of spam phone scam. We receive 100's of calls to our voicemail with a computer voice saying "press 1 ....." etc. The source is Antiqua and although it's annoying I can not see that it is costing us anything. HOWEVER I can also see from the phone logs that an...
  8. Move to Hosted

    >> London and Milan coming online very shortly How soon is "Very Shortly" ? 3, 6 , 12 months? Gary.
  9. Move to Hosted

    >>We do hosted here in the USA and are looking to expand to the UK soon. We can host it for you here and then when we >>open our data center in the UK we can seamlessly move it. Mark, We currenlty have an ISDN gateway and GSM Gateway, I am assuming that those would not work if you hosted in...
  10. Move to Hosted

    We have been using a 3CX system for just over a year now and are very happy with the system. However we have been tasked with moving all office IT "to the cloud" so we are looking for a hosted 3CX solution in the UK. Does anyone know of one or can recommend one? I don't really want to move away...
  11. Problem with remote extensions

    I have been working with the network guys all day and firewall checker now passes all ok (see below) exit code 0. But my 3CX Phone for Windows and my 3CX iPhone app still can't connect. The 3CX phone debug windows just says "STUN check failed" What can I do now? Gary.
  12. Bad Line Echo

    Spot on Guys! Headsets and mic volume reduction sorted it. Gary.
  13. Problem with remote extensions

    I have firewall disabled, I don't have wireshark on there at the moment, but I will install it now. The last I heard 3CX Tunnel was "planned" for Android app, but "might not even work" and not planned yet for iPhone. Do you know different? Hate to kill myself sorting out only for update with...
  14. Problem with remote extensions

    Can you tell from the checker which port is the issue? The Cisco router notes on 3CX.Com are out of date and don't match my interface. Regards Gary.
  15. Skype Gateway and Digital Receptionist

    We currently have a support contract through Voipon.co.uk, however that expires at the weekend, currently waiting for prices from 3CX UK to renew direct with you. Once I have contract I will raise a ticket. Thanks Gary.
  16. Problem with remote extensions

    Firewall checker results are; Disabling the firewall did not help. I know you can configure VPN from router to router and pc to router, can you configure VPN from an iPhone or Android phone to router? Gary.
  17. Bad Line Echo

    I have configured remote extensions on a 3CX phone system, (version 9 SP4) and using the 3CX VOIP Phone (5.0.149) and using the 3CX Tunnel. When calls are placed from office to extension there is an echo on the line, the echo has nearly the same volume as the call itself making the call very...
  18. Problem with remote extensions

    We have had ongoing issues with trying to get remote extensions working. We recently upgraded our router to a Cisco Small Business Pro so that we could guarantee ports correctly configured. I have now set up 3 remote extensions using the 3CX VOIP phone to avoid any hardware issues. I can get...
  19. Skype Gateway and Digital Receptionist

    I have setup a Skype account for our company and want to use that to allow customers to call us via Skype. I have the Skype Gateway installed and working and I have the VOIP provider configured (3CX Version 9 SP4). I have setup an inbound rule that passes Skype calls to the Digital...
  20. VOIP Phone unable to make calls

    Yes, different extension number but everything else the same. Gary.
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