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  1. no ringback tone dialling external numbers

    Hi Thanks for your time. We have reproduced this internally and have logged a bug in our tracking system. We have to have an update included in upcoming versions.
  2. Inbound Routing By DID with a PSTN Gateway

    Hi This issue is sorted in V7.1 RC4 . Please check it out and advise. If the issue persists, we shall need to troubleshoot via a ticket.
  3. Class of services

    Hi You can use the HTTP API commands in a script that you run at 'Out of Office hours' to disable external calls for the extensions in question.....At start of In Office hours you can re-run a script to re-enable outbound calls.
  4. Digital Receptionist error

    Hi Are you sure that the DR service is started? If the issue persists, it would be best to open a support ticket.
  5. Star code to place call on hold - with music

    Hi Can you please elaborate on the requirement. Unable to see the relation of a star code to put on hold and the transfer to external number. You can use the Parking / Un-parking star codes to put a call on hold.
  6. run Exe

    HI Yes, such functions will require a license key.
  7. Missed Calls

    Hi We shall be looking into this for a future version
  8. Forward to external

    Hi Can you please explain the call flow? When the call comes in how / where is it routed...what does the caller press (in any)..what settings / logic have you set in PBX to get to the external number?
  9. Custom Fields In INVITE String

    Hi At this point in time 3CX does not make use of P-Asserted fields in the INVITES we build.
  10. BroadVox & outbound caller ID

    Hi We need to make a custom fix to your Db to get this working. Alternatively you will need to wait for the next build to have this running. Please open a support ticket if you need the fix made.
  11. Forward to external

    Hi What is your route to get to an external number? Is it a provider or gateway? What settings do you have for 'supports reinvites', 'supports replaces' and 'pbx delivers audio' for the route you are using?
  12. Conferencing

    Re: Conferencing not working Hi What version and build are you running? Please ensure the license is actually Activated in the 'Activate License' section. Ensure you have rebooted the 3CX machine after activation. Restart the Conference Service and check in the Server Status Log if any...
  13. Forward to external number that is bussy

    Hi There are many factors in play here so a Yes / no answer would not be correct. 1. Gateway setup and type of gateway 2. Provider and provider based settings. It would be ideal that you advise the issue you are having in this respect with your settings for the specific gateway / provider and...
  14. Polycom I330 with FW 4.1.1.0232

    HI Polycom firmwares change 3 core files that are required to provision the phone. It all the files are not in sync you can get any of the following; 1. Phone will not boot. 2. Phone will boot but not load as expected. 3. Phone will boot and load but not register and / or provision itself. We...
  15. Change Default Local IP in 3CX?

    Hi Can you please paste a 'route print' output in reply to this post.
  16. Snom M3 gives error 480 and 486

    Hi Can you please confirm that you are running V7.1 RC2 ? Can you please attached screenshots of your M3 config so we can compare to lab setup where we cannot replicate this.
  17. Snom M3 registration OK but cannot be reached

    HI Can you please confirm that you are runnng V7.1 RC2 and running Snom M3 firmware 01.22. Please advise so we can take this to solution.
  18. spa941-na dial out delay

    Hi There are two settings to set Short Inter digit timout and Long inter digit timeout. Set these to '3' should sort out the delay.
  19. Change Default Local IP in 3CX?

    Hi In the Control Panel > Network Connection > Advanced > Advanced settings, try to move the NIC you wish the server to use to the top of the list. Then reboot the machine and advise the outcome.
  20. Unable to make calls from softphone outside my firewall

    Hi in the 3CX Console > Settings > General can you please confirm that your SIP domain contains the 3CX Private IP? If you need to change this please restart the 3CX Phone system service and advise the outcome.
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