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I just figured it out! I had an outbound rule to strip off the 9 without specifying number length. So if you dialed 900 from our standard after hours greeting it gave you the ATT operator to dial what ever you wanted. Moral of the story. Make sure you specify number lengths in your...

Here is what I have set in the grandstream 4108. 4. Wait for Dial-Tone(Y/N): N (default No for 2 stage dialing) 5. Stage Method(1/2): 1 (default 2 - 2 stage dialing) Maybe Dial-Tone = N is the problem? Should I set it to yes? Also I have this...

We have some sort of problem and I'm trying to track it down. The first thing I did was check out the passwords for all of our extensions and they were fine. None were set to the extension number and most were at least 4 numbers. The reason I started looking into this is we were alerted to a...

I'm having a problem where someone is dialing into our phone system and making unauthorized call and I can't figure out what I have configured wrong. From my investigation it doesn't look like they are breaking into a voice mail account but instead somehow dialing directly when they come in...

I'm having several problems with the "Confirm to Accept" option for calls that are forwarded to an external number. 1) Sometimes the confirm announcement does not play. All the user hears is "dead air". They can guess what is going on but not a good situation. 2) When the script does work...

Thanks! That worked perfectly.

I'd like to change the default location where voice mail is stored. I'm running Server 2008 and voice mail is currently stored on C:\ProgramData\3CX\Data\Ivr\Voicemail. I really don't like having directories that can grow large stored on the same drive with the OS. I'm currently planning on...

Thanks for the replies that gets me moving in the right direction. Dave

I was looking at the SNOM phones for deployment. Probably the 320s for the desktops and the 360 with extender for the receptionist. The receptionist will be the one that normally does all the parking of the calls. We probably only use the first 3 parking orbits currently. On her phone she...

I found my problem. It was an issue with the VOIP provider. Blind transfers are now working well.

I would like to replace a legacy PBX system with 3CX and the park feature is one that I can't figure out completely so I'd like some recommendations. We currently have the parking feature on our old system and use it extensively. Everything is pretty much one button access. What is the best...

I have to say that if you do a blind transfer then you should not have to wait for someone to answer the phone. I'm currently evaluating the 3cx product for a 200 phone installation with the possibility of several other sites but this is a show stopper for me. I have a receptionist that should...