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  1. Solved Not able to restore from own download-url

    I tried both options at https://pbxexpress.3cx.com/ without success. Both don't show "Hosted by 3CX". Have send you our key.
  2. Solved Not able to restore from own download-url

    Ok. With Dropbox it works but i get to wizard page 2 where i must choose hosted at ... i.e. Google. So i missunderstood "Hosted by 3CX" totally. If it will be hosted by 3CX why i need a VM at Google?
  3. Solved Not able to restore from own download-url

    I have uploaded it to our own webserver and tested the download from another computer. It is downloadable without any authentication. I will try dropbox now ...
  4. Solved Not able to restore from own download-url

    I try to move our pbx from own-server to 3cx-hosted but your setup-wizard is not able to download the backup-file. We've tried with different file names (i.e. pbxbackup1.zip or mybackup.zip), all files can be downloaded with i.e. Chrome or Edge without problems. We have tried http or https...
  5. Automatic upgrade failes / needs hours and we are not reachable

    ... but possible that the problem lies in the updater2.log file, i have deleted this also because it was >6MB, possible that this has slowed down the update process ??
  6. Automatic upgrade failes / needs hours and we are not reachable

    Thats the problem. Not knowing that there is a "update in progress" we have restarted the server ... I was able to get the system back running: 1. delete Rollback folders 2. delete update folder structures 3. create Update folder 4. Extract patch file into Update folder 5. rerun updater2.exe...
  7. Automatic upgrade failes / needs hours and we are not reachable

    As i can see in the updater1.log an update / patchX29_64 has started at 6:47 and not it is 8:30 and all services are not running. Lines are not reachable: 2020/09/23 06:47:00.783|0001| Cleaning folder C:\ProgramData\3CX\Data\Updates 2020/09/23 06:49:52.487|0001| SP link...
  8. Solved Yealink phone behind SBC can't call back

    Now i see the difference. Manually configured the account on the phone by defining the server-host = SBC address without proxy. Now i see after provisioning that the server-host should by fqdn of pbx and the sbc should be used as proxy. Possbile that this information will help others with same...
  9. Solved Yealink phone behind SBC can't call back

    Upgrading and doing a factory reset + provisioning has solved the problems. Thanks for your help
  10. Solved Yealink phone behind SBC can't call back

    Yealink T46G Software Version: 28.83.0.120 Hardware Version: 28.2.0.128.0.0.0 At the moment i notice following details when i check the phone-call-info on yealink web interface: missed list contains i.e. [email protected] but the dialed list contains (for my callback)...
  11. Solved Yealink phone behind SBC can't call back

    3CX Version: 16.5.6.22 Server OS: Windows Server 2019 SBC OS: Windows Server 2019 3cx Server is not hosted, our own manager server, but directly 1gb connection on the internet with static ip SBC Version: 16.1.152 No custom phone templates
  12. Solved Yealink phone behind SBC can't call back

    And again, same phone connected directly to PBX has no problems. Connected over SBC makes problems. PBX connection is made over fqdn xxxx.3cx.eu SBC connection is over local ip-address of server with sbc installation
  13. Solved Yealink phone behind SBC can't call back

    Ok i have the pcap file but if i click to Telephony and Voip Calls the log is empty.
  14. Solved Yealink phone behind SBC can't call back

    Yes the good call appears in the log. the problematic does not.
  15. Solved Yealink phone behind SBC can't call back

    Yes but in my case it was already setup as verbose. But i have now restartet and don't get the call logged on pbx.
  16. Solved Yealink phone behind SBC can't call back

    Why should i restart the services? Logs where setup before to verbose.
  17. Solved Yealink phone behind SBC can't call back

    In my logs i don't see anything. I have enabled verbose mode, deleted all logs. Try to call a number back from my yealink (calling [email protected]) , filtered the logs for that extension number: and don't see anything, the protocol is empty, so it seems SBC is not forwarding this call to...
  18. Solved Yealink phone behind SBC can't call back

    Thats the point. If i dial the number which has not reached me it is working. Only using the call the last called number back is not working because the sbc is adding a @127.0.0.1 after the callers number and thus i can't call him back I don't see any log entries for such errors. It seems the...
  19. Solved Yealink phone behind SBC can't call back

    Hi all, we have not defined any CID-Reformatting and if i connect my phone directly with 3cx-pbx it works without problems. Only if it is configured to use the SBC i have those problems. So it seems that the SBC is making something false?
  20. Solved Yealink phone behind SBC can't call back

    I see the calling number on the phone and push the button for "call back" thats all ...
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