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  1. Simultaneous Calls Screen Scrape ok?

    If you want a ready made product then CallSequitur will do the CDR analysis (as well as offering many other features): [CallSequitur does require the purchase of an unlock key to display SIM call level. PM me for details]
  2. Simultaneous Call Report

    You can get a pretty good idea of SIM call levels by analysing CDRs (so obviously you need to turn these on and collect them). For example CallSequitur can give you a live updating display in 'near real-time' of SIM call levels over the last 24 hours (as well as many other things)...
  3. Socket cdr

    @MartinaP - I see the connection drop in the Debian Socket Statistics (ss) - but as 3CX keeps trying to re-establish the connection it will reappear: So it drops from state ESTAB but then reappears every 40secs as SYN-SENT and stays in this state until it times out (after 8+4+2+1 seconds...
  4. Socket cdr

    @MartinaP - When you turn off your socket server are you closing the TCP connection first? When you say: 'in 3cx I still see the connection to port 3000 active' where are you finding this information (I'm not aware of anywhere the CDR up/down socket status is shown on the management terminal)...
  5. Firewall Check Fails

    @deekay - At a quick glance it looks like you just have single port forward: 9000 forwarding to 10999. Shouldn't you have used the 'Port range forwarding' option to forward 9000~10999 [externa]l to 9000~10999 [internal] to 192.168.55.112?
  6. Base Rate in CDR

    @Jan Hummelman - Depending on what you need to achieve you might find that CallSequitur could help: It collects CDRs and is able to calculate the costs for calls based on the most common charging parameters including: The trunk used The destination number dialled (supports full A-Z or whatever...
  7. Call Log

    @Tedo1978 - Depending on your version of 3CX you may not be able to run a suitable call report. If you need to keep call records for up to 2 years (or more) then, if possible, I'd suggest you enable CDRs and start collecting the resultant call data.
  8. Reports outgoing start number issue with #

    So coming back to CDRs, these do contain the info you would need and are not affected by call answer status. For example if you dial #1, #2 in front of the desired number and use outbound rules to strip off this prefix before sending out over the selected trunk then in the CDR: Dial-No field...
  9. Reports outgoing start number issue with #

    CDRs contain the dial number info (e.g. #3123456789), so you could enable/collect these for further analysis. Not quite the same thing as a 3CX report, but a possible workaround...
  10. CDR in UTC

    Yes - CDRs are always in UTC.
  11. 3CX Reporting CDR Integration

    As you have noted, you only get one CDR produced per call and this only has 3 timestamps: Call start, Answer & End times. There's currently no way of deducing from the CDR the timing of the various events within the call chain.
  12. SCP or SFTP connection on 3cx hosting.

    @jlcmux Is an IP socket connection using '3CX CDR Service is client / Active Socket mode' available to you?
  13. Report sort by customer calls

    Unfortunately not, you can only analyse from the moment you started collecting CDRs.
  14. Average Call Time Per Agent

    Your guess is correct, but it is not at all expensive. I'll PM you.
  15. Average Call Time Per Agent

    @Aydan - you can do it quite easily with CDRs, for example with CallSequitur (which captures/analyses CDRs - so no Excel required!): Showing results: All calls, no answered/unanswered selection & sorted by total calls made/received. You can click on any of the 3 column headers to reorder.
  16. Report sort by customer calls

    @adconsulting: One possible way to get the data you need is by analyzing CDRs (but of course you'd need to turn these on in 3CX and collect them). As an example of what is possible:
  17. 3CX Hosted - CDR via IP port not working

    Which way round are you attempting to connect? Usually with a hosted system you need to have the 3CX end in active socket mode so it initiates the IP connection (so you configure 3CX with the IP/port of wherever you want to collect the CDRs). Is this what you are attempting and what are you...
  18. How to find the maximum number of simultaneous calls?

    You might also want to take a look at CallSequitur which will collect and analyse CDRs. You can get a live updating chart showing SIM calls over the last 24 hours or analyse over a longer period:This thread also describes...
  19. CDR active socket

    What do you want to do with the records? You need a program that will listen for and accept the incoming 3CX connection attempt. There are 'terminal' type packages that will do this, for example YAT. However if you want an easy way to capture/save the CDRs then I created a program called...
  20. 3CX CDR issue with roommaster

    I am not aware of any way that you could get 3CX to assign bill rate/cost to an outbound call that has essentially failed (probably with termination reason=NoRouteExists, though did your example call really last 49 seconds...?). On the assumption that you are using an IP connection for CDRs...
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