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  1. Hotline Dialplan

    Hi, I want to have phones available for visitors to call a ring group when they arrive outside of our office/warehouse. (S0<:803@[server IP]:5060>) The above will dial the 803 extension when the hand set is picked up. We will lock down the network ports to only allow the specific ports and...
  2. Fading and dropped audio

    Hi All, We recently changed Internet service providers as well as moved our business, replaced an older Dell voip server with a newer model and upgraded to 3CX version 15.5. Currently having a couple issues where calls kind of fade in and out or drop for a few seconds then come back. I don't...
  3. turn off music on hold?

    Is there a way to give the caller an option to turn off the music on a per call basis. As "craigreilly" stated "If you would like to hold without music, please press x." Thanks, Mike
  4. Call from separate SIP Trunk & outbound rule

    I currently have 3CX 8 line system version 14 with SP3. And a SIP Provider giving me 6 Phone lines and 10 DID numbers. We have our main company phone numbers which all rollover to each other I setup a second SIP Provider in the 3CX Phome System containing a different set of numbers to use for...
  5. External parties can't join conference calls in V12

    I am also having this problem. I can dial into extension 700, enter the pin, press #, then the call disconnects. We have Sotel SIP service Thank you, Mike Activity log below 19-Sep-2014 13:04:19.005 Leg L:1096.1[Line:10006<<MYCELLNUM] is terminated: Cause: BYE from PBX 19-Sep-2014...
  6. Change in Outbound rules v12 SP4 international calls

    After upgrading to V12 sp4, it seems our outbound rules were changed. The rule for regular national calls didn't work and received a response "Called number does not exist" I recreated the rule with the following parameters: Calls to Numbers with a length of: 10 Calls from extension group: ALL...
  7. Cisco SPA phones now have admin password

    We upgraded to 3CX version 12, then to SP1 a couple weeks ago. I hadn't had to log into the Cisco SPA phone interface for any reason, but wanted to check some things today and noticed there is now a login screen for the admin section. I never set any password for these phones. As a test, I...
  8. Polycom IP 7000

    I believe everything is properly updated. Here is the info I gathered from the phone menus SIP ld Version 4.0.3.7562 Components: POLYDSP PNX1700 MEM1 FS1 version 6.2.0.0088 P/N 3150-11580-620 Soundstation IP 7000 Assembly 3111.40000.001 rev j Bootblock 3.0.2.0024 Updater 5.0.1.10553 Thanks...
  9. Polycom IP 7000

    Some good news. I was able to get the phone to register to the 3CX system using the phones built-in menus, but I still can't access the web interface. Still get the same error as before. Thanks, Mike
  10. Polycom IP 7000

    Unfortunately, there is no option to log in as "Polycom" for user name. There is only a password field and user type radio buttons. "User" and "Admin" The passwords, 456 and 123 return "Authorization failed." message on the web page. I can possibly try to login by FTP from an FTP protocol. or...
  11. Polycom IP 7000

    We have a Polycom IP7000 connected to our 3CX Phone system. It had been working with no issues, but it always struggled to connect to the network after a reboot of the server, provision and register with 3CX. I almost always had to login to the web interface and re-save the settings. I had also...
  12. Using a revised Cisco SPA xml template

    I've been trying to use a revised Cisco SPA provisioning template, but the "Provisioning Templates" in the settings menu is greyed out/disabled. I would like to use a Txt logo instead of the 3CX logo in addition to a couple other settings. I can get all of the phones to display the text logo...
  13. Outbound call drops after 2 secs

    3CX version 11.0.27588.780 SP.2 System was working with no issues on Friday. But after a power outage over the weekend, the system is dropping outbound calls after 1 - 2 seconds. Inbound calls and internal extension to extension work with no issues. No other changes were made. I have a backup...
  14. Separate VOIP Provider entry for toll free number

    I determined the 888 toll free number forwards to one of our regular toll numbers on Sotel 's end, so there was no reason to have the additional voip trunk provider entry with inbound and outbound rules like I had previously. To test, 1. I setup the toll number forwarded from the 888 number to...
  15. Separate VOIP Provider entry for toll free number

    We're having an issue where calling into our 3CX phone system (most recent version and service pack) with a toll free 888 number and pressing buttons in the Digital receptionist has no effect. The caller is unable to dial a direct extension or an option in the digital receptionist. The buttons...
  16. Hidden employee mobile number is dialed simultaneously

    Our 3Cx system has been having a strange issue. I currently only have two mobile phone numbers stored on two extensions. One of them is setup (mine) to ring my mobile number simultaneously. However, when a call comes into one of our rings groups, Sales or tech support, an unconfigured mobile...
  17. V 10 SP5 change with ring mobile simultaneously

    Thanks. Changing the outbound parameters to "OriginatorsCallerID" was successful. Our VOIP provider is SoTel. -Mike
  18. V 10 SP5 change with ring mobile simultaneously

    Before installing Service pack 5, I used to be able to see the inbound caller id number on my mobile phone when my office phone and mobile phone ring simultaneously. After installing Service pack 5, I only see the caller id number of my office on the cell phone. What changed? What can I...
  19. Tentative switch from a VOIP Provider to POTS

    We currently have 3CX Mini running on a Dell 2950 server. We have our VOIP service with a 3CX compatible provider and Verizon FIOS for Internet access with Static IP's. We expect to be moving in the next few months and would like to be ready to move the phone system too. The problem is, the...
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