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  1. Solved Failed to receive inbound call after upgrading from V14 to V15.5

    Thanks YiannisH_3CX and Leejor for the advice and help. with the help from our 3CX vendor, we have solved the issue simply by adding in the Outbound Proxy (same as registration/Hostname). While still not sure why V14 is working fine without doing so. By the way, Hoiio SG claimed that they are...
  2. Solved Failed to receive inbound call after upgrading from V14 to V15.5

    Thanks @YiannisH_3CX, "running a capture on the server" ==> you mean capture log in verbose status? agree the better to use supported providers with 3CX, while it is not so easier to transfer the number from 1 to another vendor... a lot of documentation and process work involved... just...
  3. Solved Failed to receive inbound call after upgrading from V14 to V15.5

    Hi Leejor, SIP line Provider's reply FYI, thanks for your advice: I just try to make a test call to your number and saw that our system already forward the incoming call to your PBX BUT it didn't respond to our system. Here is dial log (SIP log) which I saw on our system: => In this case, I...
  4. Solved Failed to receive inbound call after upgrading from V14 to V15.5

    Hi Leejor, Per my testing just now, it continue to ring, last for 1 mins only then drop off. Zhang
  5. Solved Failed to receive inbound call after upgrading from V14 to V15.5

    Thanks Leejor for your reply. We have installed the V15.5 and restored V14 back on the same server, so think nothing changed on the SIP vendor Hoiio side. No any change on the firewall setup as well. If restore back to V14, it’s working perfectly. Yes, I hear just continue to ring.
  6. Solved Failed to receive inbound call after upgrading from V14 to V15.5

    Hi there, We just have upgraded our 3cx system from V14 to V15.5 and faced problem to receive inbound calls. no issue to make outbound call. some facts: 1. Inbound call from SIP trunk with Hoiio (Singapore - not in the preferred list, while Hoiio HK is); 2. Successfully to receive the first...
  7. SS7/SIP-I to 3CX setup

    Hi There, is there anyone configured the PSTN link by using SIP-I? We are going to setup 3CX system for our new factory in China. Local Telecom provide SS7/SIP-I singalling only. Since SS7 gateway is too expensive for one-time purchase and recurring maintenance cost as well, we are considering...
  8. 3CX V11 issue when divert call from Digital receiption

    Hi Stepan and all, I would like to re-open this topic to seek for helping. my setup is like that: Site A: 22161 is from NEC IP phone system, IP: 10.101.4.238, SIP Trunk to 3CX (site B), Auth. ID: 27100 Outbound Rules to divert prefix 6xxxx to Site B Outbound Rules to divert...
  9. SIP trunk call problem - "Credentials don't match"

    Hi Ineblett, Thanks for your advice. I will explore the possibility to work with bridging setup. Just for your info: NEC handle around 200 ext. and Other PBX handle around 50 ext. concurrent SIP calls limited to 4. JX
  10. SIP trunk call problem - "Credentials don't match"

    Hi Ineblett, Yes, you got the situation. agree that I have intermixed with number and extension. and my setup is using VOIP provider, rather than a bridge(please refer to attached picture). as an alternative solution, I am using Digital Receptionist to divert those call, but I would prefer to...
  11. SIP trunk call problem - "Credentials don't match"

    Hi Ineblett, thanks for your reply. I am sorry for the confuse. yes, there are 3 PBX system: -- NEC system with a build-in SIP cards(A), -- 3CX(B), -- and the 3rd is a traditional pbx(C), connect to 3CX via 27203 port. 28000 is a registered number with 3CX, I put forward to "external...
  12. SIP trunk call problem - "Credentials don't match"

    Hi there, I have upgraded to V11 and it works fine, except the below issue I faced since V8, still the same problem: When I make call from another NEC phone system via SIP trunk, if call to existing 3CX extension, no any problem, regardless registered phone or forward to other party via...
  13. 3CX V11 issue when divert call from Digital receiption

    Hi Stepan, Yes, it works perfectly. I guess it is the new feature after V8 as I can't find it from V8. Thank you very much for the advice. JX
  14. 3CX V11 issue when divert call from Digital receiption

    My setup is as below: 1. Grandstream 8 ports FXO gateway to link a traditional PBX via 4 FXS extensions (disabled another 4 ports); 2. Outbound rule: Prefix: 28 Route 1: FXO gateway, strip digits: 2 Route 2: (it is the same even delete it) 3. When I initial the call from a)...
  15. 3CX V11 issue when divert call from Digital receiption

    Hi there, I just switched over to V11 and import previous configuration, everything ok but faced issue when divert from digital receipts, it can't find the outbound rules. eg. message saying: Destination can't be found, nor routing rule configured. in fact I have outbound rules with it. JX
  16. V1.0.23 - No Audio on external calls

    Re: 3cx Phone iPhone 5 - No Audio on external calls Hi there, Same problem with our testing, and we guess 5060 port has been locked by ISP, as there is no issue login with WIFI. what is the alternative solution available? search the web, people saying only Fringe is workable with IPhone...
  17. Does 3CX support remote office gateway deployment?

    Hi there, managed to setup Grandstream 4004 in home workable in home and will deploy to oversea office. Configuration: 1. SIP Server at public IP address 2. Use stun.3cx.com as STUN server. Thanks, JX
  18. How to upgrade to V9?

    Hi there, I have done it with latest V9 download. thanks. But still got another issues: 1. one of gateway refuse to register... 2. 3CX phone not able to register via 3CX tunnel still trouble shoot on it ... no choice but roll back to V8 for now. Best Regards, JX
  19. Authentication failed from SIP trunk call

    Hi, no, I don't have both extension on the same phone, I was testing 21161 success, and then log out 21161, change the extension to 21004 and log in, but failed. Best Regards, JX
  20. Authentication failed from SIP trunk call

    Hi there, I got very strange problem, SIP call from NEC phone system failed on certain number, in this case, call 21161 sucessful, call 21004 failed. In 3CX setup 21004 is exactly the same extersion as 21161, in my other testing, it is ok to call 2114x to 2119x, but not 2111x to 2113x, below...
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