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  1. Setting up a 3CX Conference Call for Your Boss

    These are audio conferences. We can have the assistant login as the boss, but this presents some privacy issues. We've noted that for Audio Conferences, when we have "Prompt for conference callers waiting for the organizer" left blank in the admin portal and the participant receives a link to...
  2. Setting up a 3CX Conference Call for Your Boss

    We get asked a lot how assistants can setup conference calls for their boss. If they use, for instance, the 3CX legacy desktop app or the Web Client, it seems to make them the organizer and then they need to be on the call in order to let others in. Plus, I believe they would also need to end...
  3. Participants in Audio Conf. via Link Have no Way to Enter Meeting

    We're testing out using 3CX for audio conferences and when user's receive a link to join via a browser, they are presented with a phone receiver icon. They click on that to call into the conference and are then asked to press * to enter or # to leave and they can't do either because all they see...
  4. Setting up a Fool-Proof After Hours Support Queue or Ring Group

    Presently I'm supporting a law firm that has a toll-free number setup that we have hitting a ring group. The toll-free number is for emergency situations and given out to specific clientele who would need an immediate answer from an attorney in a given situation. During working hours, everything...
  5. X4U w/ Plantronics CS540 - Call Park Fails

    I have a user on an X4U with a Plantronics CS540 headset connected via Plantronics ADP80 cable. Firmware is 2.4.12. We have EHS enabled via the X4U's Web config page. We also have "Enable Auto Headset" enabled. When a call comes in, if the user is using her headset, she can park calls and...
  6. Is there a way to randomize outbound caller ID?

    One of my 3CX customers operates a call center. They sell warranties to customers nationwide. Lately, they've been noticing that their outbound calls are being blocked. I don't know enough about call centers to advise them on what they need to do to prevent this. But, the obvious thing I told...
  7. Solved "Listen" Feature not Working On Transferred Calls

    Selecting "Support Re-Invites" and "Support Replaces Header" in the extension options did indeed fix it. Thanks for confirming not having that checked wasn't proper. I'm not sure why the customer would have unselected that option, as I can clearly see those options are selected by default when...
  8. Solved "Listen" Feature not Working On Transferred Calls

    So, an example call flow would be: Extension 6023 presses his first line and initiates an outbound call to an external number and reaches the external customer on his Yealink T21P_E2 Extension 6023 presses trans soft key (not the trans key on the bottom right) and enters 8000 to ring sales...
  9. Solved "Listen" Feature not Working On Transferred Calls

    On the latest build of 3CX V.16 Pro (16.0.6) we have a customer with the following scenario: Extension A dials a customer (makes an external call), then transfers that call to Extension B. After the call is transferred we see in the switchboard, the call listed as Caller: Extension A / Callee...
  10. Cisco 7940 & 7960 Models No Longer Registering

    We got the Cisco 7940/7960 models working somewhat by copying the MAC specific CNF files from the provisioning directory of the old 3CX server to new. We've also had some success just firing up a TFTP server and pushing the CNF files. Option 66 is a crap shoot with these phones. My current...
  11. Cisco 7940 Firmware

    Trying to upgrade some Cisco 7940/7960 phones with the latest 3CX supported firmware (8.5.4s). Phones are currently on version 8. My understanding is that we need to go to 8.3.3s before we can jump to 8.5.4. Can anyone post the 8.3 firmware? Running into a lot of roadblocks getting it from...
  12. Cisco 7940 & 7960 Models No Longer Registering

    We have a customer that was running 3CX v15 on a Server 2008 box. Since 2008 is no longer supported by 3CX and Microsoft, we swapped them over to a Win 10 PC, shut down the server 2008 server, matched the IP address of the Server 2008 box on the Win 10 PC, installed 3CX v16 on the Win 10 Pro box...
  13. Push that button! All New 3CX Android App

    On my Pixel 2 Android version 10, 3cx app version 16.1.0.41, the app rings when the extension or DID is called, but there's no way to answer the call. If we press the receiver icon, it just calls the last number dialed. We can hear the ringing, but nothing pops up to allow the call to be...
  14. Auto intercom extensions on Yealink T46G in V15?

    When we sell 3cx to customers coming off of a traditional analog or digital PBX (Avaya/NEC/etc) ...one of the biggest complaints we get is that they have to dial a * code to intercom employees. In their old systems they could just press the extension and have it automatically start the intercom...
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