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The queue status was not changing in Panel. We have resolved this by removing the affected Queue Agents from the queue and re-adding them.

Login/Logout from the Panel as a Queue Manager is fine. This is specifically when a user clicks on their profile image (top left) and chooses Login to Queue or Logout from Queue. I have also just tested the *62/*63 shortcodes to login and logout. Dialling them says this extension is logged...

Unknown to me, the system is updating daily, I usually set to weekly must have missed that, so yes I guess it must have updated. Version is 18.0 (Build 1880)

We've noticed an issue with the Queue Login/Logout option in the Webclient on V18, the issue is that it does not do anything, this was working about a week ago. Anyone else having issues with the login/logout link?

If anyone else comes across this, as per the troubleshooting with 3CX we disabled E.164 in 3CX and created a new outbound rule for calls to 13 digits.

Hi @VasilisV_3CX Yes I have edited the dial plan and removed the External Access Prefix as requested. Also here is the screenshot, I assume you only needed the Normalization Rules.

Hi, apologies forgot to answer your questions. We were using Business Voice as a trial (Teams calling direct) but I cleared out all settings beforehand. There is only one other Dial Plan which is the default one in Teams which is not assigned to anyone.

Hi, No, nothing stripping digits. I have two Outbound Rules, one for Local which adds 0116 if the dialled number is 7 digits long and the other is National/Mobile which selects the Gamma SIP trunk if the call is 10-11 digits long.

Hi All, Just enabled Teams Direct Routing, running my 3CX PBX on Azure - in the UK Unable to dial out from Teams unless I add +44 to the start of the number or dial a number in the local area without the area code, i.e. if I want to dial a mobile number or number outside of Leicester, I have...

Thanks, should have checked those places!

Yes

Installed V18 from fresh on Azure, system installed with the default System Prompt Language (English American) although through the PBX Express wizard I selected UK English Prompts. I have changed the System Prompts to us UK English and restarted all services but all prompts are using the...

As an update, if I dial the number in Teams as +440116xxxxxxx the call is successfull, but who wants to have to dial the +44??

Hi All, Just enabled Teams Direct Routing, running my 3CX PBX on Azure - in the UK Dialling into 3CX sends the call to Teams no issues - apart from Teams marking the call as "Likely Spam" something to do with the SIP header from 3CX possibly!? Initially I was unable to dial out from Teams but...

My issue is sorted, it said it had failed to deploy but it is actually up and running

This is still not working... The operation was canceled. Looks like you did not setup your Microsoft Azure Account with Microsoft Azure Cloud features. Look at this guide to make sure you have completed the required steps. Please help

Do I need to delete all resources that have been created by the failed deployment?

Trying to deploy 3CX using Self Hosting to Azure. PBX was previously setup in another Azure instance but the update tried to upgrade the OS and wiped out 3CX so I am starting from scratch. When using the PBX Wizard, I have provided all the details and everything has been created in our Azure...

Hi All, We have a customer (Doctors Surgery) that has a Gradwell SIP Trunk (UK). Gradwell allow unlimited inbound calls and max outbound calls are determined by the number of outbound channels purchased. Customer has an 8SC 3CX Pro licence, they want to ensure that there is always the ability...