Search results

Background: we're a 3CX partner, the bulk of our installs are cloud hosted and using Raspberry Pi SBCs on-site. However, for smaller remote sites and work-from-home users with a desk phone, we are using ABP Tech's SBC-as-a-Service (Natpass under the hood) which works great. I don't recall...

There are 3rd party options you could explore - for example we use ABP Tech's SBC-as-a-Service (which is Natpass under the hood). The bulk of our clients have their 3CX installs in the cloud. We use on-prem SBCs in most environments, but for the small remote locations or the occasional WFH...

Nevermind - the official answer is to RTFM :) This was the first time we've gone through changing the FQDN since 3CX implemented the requirement to log in to the customer portal and release the old FQDN before restoring

We have one of our early 3CX clients that has still been using a custom FQDN & 3rd party SSL cert for their 3CX install, since it was originally setup before 3CX was offering their FQDNs and SSL certs via Lets Encrypt. We have changed FQDNs for other clients previously - always taking a 3CX...

Also kind of surprised that this still isn't available. We recently rolled out 3CX to a non-profit client to replace an aging Mitel system at their main office (and bring 4 remote offices online). They are involved with social work, and because of the nature of their work they actively avoid...

I'm checking to see if 3CX keeps any sort of logs for sent emails? We're troubleshooting intermittent missed voicemail to email messages. On-prem physical 3CX install (Win 10 Pro 1903, 3CX Pro v16 SP3), and using Office 365 for email. We have a custom receive connector in Office 365 that...

I did also just find this: https://www.3cx.com/community/threads/update-firmware-when-phone-is-on-an-sbc-and-built-using-link-via-opt-66.52349/ We are using DHCP option 66 to give phones the 3CX provisioning server - not sure how this comes into play though?

So this is interesting. We were running our 3CX in house, and I had a phone at home in my home office behind an SBC. Trying to update firmware from the 3CX console never worked - the phone wouldn't even reboot (Yealink T46G). Just within the last few weeks, we moved our install up to AWS...

Client has been running a 3CX Std license for several years using their own SMTP server. After recently upgrading them to v15.5, this obviously changed to using the 3CX SMTP server. During the upgrade, we missed that the client had a dummy extension setup to act as a general voicemail box...

We have a new install of v15.5 with Yealink T46S handsets. I've created a multicast paging group just like we have on our other 3CX installs, and verified the T46S phones are configured to listen for multicast on the correct IP address. However, when we try to page via the multicast group the...

Just wondering if there has been any movement on this? This was one of the Top 20 requests on the old ideas forum but it doesn't look like the vote count moved to the new ideas board. It's a little difficult trying to explain to a client why their shiny new IP PBX can't provide the same music...

Desperately needing the playlist functionality back for queues and park. All of our 3CX clients have invested in custom playlists for MoH, but 90% of their calls are always parked instead of placed on hold. As a result, we haven't been able to upgrade them to v14 - they're all still running...

The Yealink T46G does support using prefix button types. So what we do is map a linekey on page 1 of the T46G to be a Prefix type with a value of *9 and labeled as "Intercom". Users then press the intercom button followed by the BLF of the extension they want to intercom. It is an extra...

Not sure why I didn't check before - but of course there was an updated firmware for the SPA-112 ATA, and the latest firmware (1.3.3) resolved the issue with the # DTMF being passed to the 3CX Conference Server, so we should be good to go with this one.

Revisiting this issue after awhile. Short story is a customer has a need for a wireless conference phone to share between three small conference rooms (rooms are in use regularly, but they rarely need conference calls in more than one room at a time). They are architects and will often have...

We have one of these units that we are testing, and so far we really like it. Just wondering if anyone else has experience with this unit because we just can't get inbound 3-way calls to work. We can use the Conference Guide on the phone to make a 3-way call by dialing out to the participants...

Confirmed this is a firmware issue for the T46G. Installed a beta firmware that resolved this issue.

We fighting this exact issue on the Yealink T46 phones. We have two BLF buttons configured for shared park (SP0 & SP1). If a user picks up a parked call, they cannot park that call again in the same shared slot they picked the call up from - it gets disconnected. They can however park the...

Quick question to make sure I'm not blind - is there any way for users to set/configure their VM to Email options via 3CX Phone for Windows (v12 SP4)? I see where we can change forwarding behavior based on status, etc. - but for the life of me can't find where users can configure their own VM...

FWIW - I was seeing this exact same behavior - the cmd window would pop up & disappear with nothing happening. Couldn't get this to work just running CallTriggerCmd.exe from the command prompt either. We upgraded to a Pro license (for other functionality) - but after the upgrade the...