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  1. config server is not connected

    I've had this happen to me a few times, Of course as suggested restoring from a backup is going to work, One time i used a fairly recent windows restore point and that took care of it too.
  2. Broken Link for Sangoma Configuration

    Pretty tough deal when you choose a supported item and they just remove it... We have put in sangoma boards for a solid year after bringing on 3CX and the 1st time we had real trouble it was oooops sorry unsupported... So convenient Now looks like grandstream phones and maybe even cisco will be...
  3. Reception switchboard Cisco 500s Orange LEDs

    You just need to use the pre-built template that says +500S and then program the keys I have found that setting the side console delay to 5 seconds help them not come up orange also if you only have 1 unit set the 2nd unit to disabled
  4. Cisco 7960 SIP enabled phone

    Here you go. Of course change the name of your file to match your MAC
  5. Set default ringtone / alternate internal ringtone?

    I have been hammered on this to from my clients but have a working solution for Cisco SPA only - Must have your firmware to 7.5.3 anything below this does not work. Find the Distinctive ringing portion of your provisioning template - (Of course make a backup!) Here is what i have in my...
  6. Dropped Calls

    That is a land line - via wireshark you can hear them having a conversation for a few seconds before they get dropped. Update: we have disabled t.38 completely from net border express - going 12 hours so far - keeping my fingers crossed
  7. Dropped Calls

    I think that's the issue with the onboard cards is you can't really tell who is providing the invite which is probably why 3CX went with external gateways Just a tough deal with you go with a supported product - somewhere along the line they drop it and your SOL
  8. Dropped Calls

    Anybody out there have an issue with dropped calls on outbound calls only - We have found via wireshark we are getting a t.38 invite on an established 7.11 call and the system responds with a 488 not acceptable code and drops the call the issue is very intermittent and will always drop within...
  9. Really could use help 3cx v11 sangoma a101de

    I'm curious... Do your other installs also use DE boards When i had this exact same problem it was also on a PCI express board but most if my installs since have been just PCI and haven't seen it again although i do change the IP's every time now.
  10. Really could use help 3cx v11 sangoma a101de

    Change the IP in the routing rules from 127.0.0.1 to the actual IP of your 3CX box. Also for good measure open a dos box and run: wanpipemon -i wanpipe1_if1 -c sc make sure none of your error counters are incrementing
  11. Paging places current calls on hold

    Re: a page puts call on hold Found this on an old link: Option 3 works great... Unread postby efounco » Thu Jan 19, 2012 3:32 pm There are a couple ways of resolving/working around this issue with the SPA50x phones. 1. Uncheck the "I want to be able to receive more than 1 call at a time - use...
  12. Paging places current calls on hold

    Whoa Yuck, my system does this too. I'm surprised none of my customers have complained about this... Yet.
  13. Dial by first or last name

    Last time we did this work around we just recorded over the phone - Never thought the prompts were high quality anyway. PCM, 8kHz, 16bit, mono = not high quality
  14. Cisco 508G buttons

    You can program some of it from the provisioning tab on the extension, otherwise you have to plug it into the provisioning template
  15. Call Centre Edition Call Back

    If don't use an access code like "9" to dial out, then you don't need to build a rule for the call back option on the other hand if you do use 9 to dial out you can make a specific rule just for call backs so the calls will complete properly.
  16. Tunnel Test

    Use the proxy software - it provides good logs.
  17. Make Call - Outlook Dialer

    I have been trying to use more features of the 3CX and have been using the outlook dialer a couple real annoying things - 1) When dialing from contacts it generates a "Make Call" which generates a call to my phone - (even with user intercom when dialing option checked in myphone) So I get a...
  18. MyPhone make call questions

    Larry, My guess is that you are using a prefix in outbound rules such as 9 When right clicking Myphone and dialing out it is not dialing 9 for you - for a test make an outbound rule that doesn't require a prefix I believe if you want Myphone to dial a prefix for you you'll have to program...
  19. V 10 SP5 change with ring mobile simultaneously

    Glad to hear it, I think it might have fixed mine too. After taking eagle2's advice and making it 'AuthID' to send 'Originator's Caller ID' in Contact and From User fields and that didn't work as soon as i set it back to the way tech support suggested it started working. Not sure were i flubbed...
  20. V 10 SP5 change with ring mobile simultaneously

    Eagle2, I tried changing the options as you suggested with no luck, Thanks for the suggestion. I have confirmed this is an issue with 3CX SP5, i have a box up with SP4 with the same provider and it still passes caller ID properly.
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