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  1. Diferent OutOfOffice rule for internal and external calls

    Re: Diferent OutOfOffice rule for internal and external call I have good news: i fixed it :) I'm using a combination of outOfOffice-rules on the PSTN incomming rules, and a couple of "dummy" extensions. Thank you guys very much for your help!
  2. Diferent OutOfOffice rule for internal and external calls

    Re: Diferent OutOfOffice rule for internal and external call Yeah, i came up with the dummy-extensions idea too... but like you said ... it's pretty complicated... this is my current plan : - user-extension (eg: 200) will allways accept call - on the PSTN device I will setup...
  3. Diferent OutOfOffice rule for internal and external calls

    Re: Diferent OutOfOffice rule for internal and external call I don't want people to override it, because that would mean our customers can get trough too. If people are doing overtime, they still want to be able to make internal call, but they don't want customers to be able to call them. So...
  4. Diferent OutOfOffice rule for internal and external calls

    Re: Diferent OutOfOffice rule for internal and external call Thanks for your answer, i never noticed i could put out of office rules on the PSTN Gateways' incoming rules. I'm pretty sure this can fix my problem. In my eyes it's not really defeating the purpose of office hours. The office...
  5. Diferent OutOfOffice rule for internal and external calls

    Re: Diferent OutOfOffice rule for internal and external call i'm also running v9 and i know which menu/option you are talking about. but this option doesn't help me because it only allows me to forward calls. i want the internal calls to NOT be forwarded, but just ring the phone.
  6. Diferent OutOfOffice rule for internal and external calls

    Hi all, i'm trying to configure diferrent OutOfOffice rules for internal and external calls. External calls should be redirected to a Digital Receptionist stating our openinghours. Internal calls should still be able to be received. It's very annoying that people can't call internally outside...
  7. Digital Receptionist Statistics

    My plan worked :) I changed the single file template to: <?xml version="1.0" encoding="utf-8"?> <CallTemplate Folder="3CX\Data\Logs\CDRSingle\" FileName="calls.txt" OutboundOnly="false"> <idcallhistory3 fmt="&#xD;&#xA;Call {0}," /> <DialedNumber fmt="{0}," /> <lastDialedNumber fmt="{0}"...
  8. Digital Receptionist Statistics

    Thank you very much sir! I'll be customizing my own CDR output template and extracting the wanted data from that!
  9. Digital Receptionist Statistics

    Do you mean in the Call Reporter? The virtual extension for my welcome message digital receptionist is '800'. This is what i fill in in Call Reporter: But the result is an empty report ... it's like the Digital Receptionist in never in the log ... Am I doing something wrong ? Also, what...
  10. Digital Receptionist Statistics

    Hello everybody, I would like to get statistics on our callers use of the Digital Receptionist. An example of our digital receptionist options: - welcome message --- 1. continue in english ------ 1.1 go to english sales department ------ 1.2 go...
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