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  1. Mutually Exclusive Extensions on Single Phone

    How best to handle this situation: Customer has shifts and the 4AM-12PM employee uses same physical phone as 12PM-8PM employee. Ideally, they would each have their own extension and they would be configured as mutually exclusive. When employee B logs in, employee A goes out office, etc. What...
  2. Where to Enable DTMF=Inband for Skype / Polycom 335

    Hi. We were on Polycom v3.x firmware. We've since upgraded to v4.x firmware which is 1000% better. We're now using the stock Polycom Template from 3CX and it's working fine. Good luck, Bob
  3. How to View External Conference Callers?

    Thank you. I don't initiate the conference calls so that explains it. The sales manager creates the conference. I think that as a 3CX manager, I should be able to see the details. I also think the inbound external calls into the conference should show under Active Calls in the Presence...
  4. How to View External Conference Callers?

    When we run a conference call, using the 3CXPhone, we can see 4 internal extensions but we can't see any of the 3 connected remote callers. I've searched the 3CX Server Manager and the 3CXPhone applet and can't find the connected callers. Where is this info viewable?
  5. How to Pickup / Transfer to Voicemail in v12

    What happened to the ability to right-click on a call and either Pickup or Transfer the call to Voicemail ? I can right-click, Transfer, enter my extension and click OK but that's "too many notes". I want to right-click, Pickup like in v11. When I'm on the phone and see that there are calls...
  6. How to configure Yealink T42G for Remote Use?

    Thanks, All! Big help. Bob
  7. How to configure Yealink T42G for Remote Use?

    We’ve been installing Polycom 335 but when customer needed more phones and after I read posts on 3CX sites, the writing seemed to be quite plain. We just got in a bunch of Yealink T42G phones in here and OMG! Plug ‘n Play Simplicity!!!! TY, 3CX!! :D One of the sales persons wants to plug...
  8. Email Notification of Hang Up

    Thank you for the detailed reply!! Unfortunately, the customer does not have the Call Center edition of 3CX. It's a simple business who wants / needs to know if users are hanging up while sitting in the queue so they can call them back. They have version 11. Does version 12 allow this...
  9. Email Notification of Hang Up

    How do I configure a n email notification when a caller in the queue hangs up? My customer wants to get an email with phone number of call each time a caller who is sitting in a queue hangs up. Bob
  10. Retrieve VM from Different Extension?

    How do I connect to the voice mailbox of a different extension? In older versions of 3CX, it used to prompt for extension and then PIN. Now it just prompts for PIN. I looed through Custom Parameters but didn't see a way to change this. We have 10 phones and only want a single voice mailbox...
  11. Swapping from Skype Connect to POTS Options

    We have Skype Connect as our VoIP provider and the call quality is just not getting it. We never lose any calls but there are often 3-4 seconds of silence in the middle of a call. I've used the Skype Connnect Troubleshooting Guide to no avail. We have a Cisco RV082 firewall giving priority to...
  12. Combo Call Queue / Ring Group Possible?

    I'm either in the lab or at my desk all day long. I created a Ring Group that contains both extensions as I don't want to have to constantly forward / unforward my calls. Now, I'd like to have all my calls Queued so they can wait or transfer to voice mail. Any way to do this or is there a...
  13. Where to Enable DTMF=Inband for Skype / Polycom 335

    Thank you!! I downloaded XML Notepad (http://xmlnotepad.codeplex.com/), removed the errors in polycom.ph.xml and added the highlighted change: <tone> <tone.dtmf tone.dtmf.rfc2833Payload="101" tone.dtmf.viaRtp="1" /> </tone> Reprovisioned my phone, called Cisco (my...
  14. Where is Server Activity Log on Disk ?

    Argh and Thanks!!! I found the logs! C:\Documents and Settings\All Users has Deny List access for even Administrators. No wonder I couldn't find them. I have 3CX installed on Windows Server 2008 R2 Foundation. Seems like that root was replaced with: C:\Users\Public\ in more current OSes...
  15. Where is Server Activity Log on Disk ?

    IMO, the Server Activity Log is way to small to view via Web Interface. I'm glad there is [X] Keep Backup of Log File but can't find where it's put them. It's not doc'd in the manual and the (?) is just repeating the label. Another thread mentioned %AppData% but that's environment variable...
  16. Where to Enable DTMF=Inband for Skype / Polycom 335

    We're unable to respond to menu trees on outbound calls. I've searched forums and it appears that I need to set DTMF=Inband but don't see this option in v10 interface or within Polycom web interface. My provisioning template is: <tone> <tone.dtmf tone.dtmf.rfc2833Payload="101" />...
  17. Incoming call rejected, caller is unknown

    Thanks! That article was v9 but didn't take too much effort to convert to v10. No phones to test with from current site but log shows promise. :)
  18. Incoming call rejected, caller is unknown

    I've got a Skype Connect trunk with 3 channels and 6 phone numbers. I can call in-out just fine but I'm unable to configure DID successfully. It seems like such a basic something but I'm getting busy when I call in from my cell (CCCCCCC) to my desktop (DDDDDDD). Suggestions? 17:35:20.433...
  19. Best Practices for Extension Management

    Yes, I have more phones than are necessary but I'm still kicking the tires on our test system. When I try to assign two phones with the same extension, I get the popup: "An extension with the same number already exists. Please chose another extension number[.]" How do I get 2+ phones to...
  20. How to AutoProvision 3CX Softphone?

    When a user download 3CXPhone6.msi and runs the install, it pops up question: [Auto-Provision] [Create Profile] The user choses Auto-Provision and it says to Wait while settings are downloaded. On the Admin console under Phones, I see "3CXPhone for Windows 6.0.18" new new new new... I...
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