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  1. Just a general question

    We tried the Grandstream too and had awful voice quality issues with it that were not just limited to the 'Double Talk'. Like you we sent it and the Grandstream phones back and got the AudioCodes gateway and the Polycom phones. We also had some problems with the background noise; sort of a...
  2. Just a general question

    I am just curious as to how many of you experience trouble with 'Double Talk'. 'Double Talk' is when you can not hear the other party if they try to break into the conversation or interrupt. Or if you do hear them it is only syllable here and there. If you have experienced this with any voip...
  3. Problem with Ring Groups

    Did you set up all the extensions in the ring group to forward on the 'no answer' or did you just test with one extension?
  4. Problem with Ring Groups

    Just a suggestion for the ring group for your sales staff. You said they all have extensions set to always forward, take the always forward off and in the configuration for 'no answer' set the time to wait for 1 second and set it to forward to an outside number in this case the cell phone of the...
  5. transfer problem

    Are you using a 'Blind Transfer' or an 'Attended Transfer' method? Does it disconnect the call about 30sec after the transfer or during the transfer? What equipment are you using i.e what gateway? what phones?
  6. Transfer from a local extention to another one

    Use the Transfer Button on the lefthand side of the phone, some options will show up on the screen, choose the blind transfer method and punch the soft key for that option, then punch in the extension that you want to transfer to and replace handset in the cradle.
  7. Extension busy?

    I have that set to 'Use Phone Status' and it works fine.
  8. Time to answer call

    There are two places in the 3CX console that you can input values that can affect the length of time for answering...the first one is under Manage Lines > Other Options > Answer After(seconds) input the value here. The second is under Manage Extensions > Destination Unreachable/Forwarding > No...
  9. Transfer from a local extention to another one

    On the Polycom Soundpoint 501 the blind transfer works great but the attended transfer has problems.
  10. Cisco 7960g Feedback Problem

    In the Audio Codes make sure the EchoCanceller is Enabled and you may want to set the value of the ECDCRemoval to 1.
  11. AudioCodes MP-114 FXO

    We are using the Audio Codes MP-114 FXO gateway as well but with the Polycom Soundpoint 501 phones. I had to set the Automatic Dialing to Enable instead of Hotline for everything to work. Just a FYI we have been working with tech support with Audio Codes on a couple of issues, one of which was...
  12. Having a Problem with Double Talk

    Perhaps I didn't make the problem clear enough or perhaps I am not understanding you :? . When we call internally, ext. to ext. both parties can talk at the same time and still hear each other, but if the call involves an outside party(i.e. John Doe calls our office from Timbukto or we call a...
  13. Having a Problem with Double Talk

    Ok, I have been battling this for a while now and I am ready to rip my hair out. We are using the Audio Codes MP-114 FXO gateway ver. 5.0, the Polycom Sound Point 501 phones with SIP 2.2 and have just upgraded to the 3CX ver. 5 Enterprise Edition. Before upgrading we were having trouble with...
  14. transfers fail

    We use the polycom 501's too and have the same problem with attended or consultive transfers, blind transfers work great. I have a ticket in with polycom about this and will let you know what I find out.
  15. AudioCodes MP-408 with 3CX

    In the 3CX management console under Manage Gateways/Other Options do you have the following... Caller-ID is in 'user' part of (one of following): x 'From' field 'To' field 'Request-Line-URI' field 'Contact' field 'RemotePartyID;party=calling' field Called-Number (for...
  16. Urgent Help Needed

    Now days most people have either voice mail or an answering machine and generally those are set to answer after 4 rings, then if you allow time for the greeting...basically figure time for the equivalent of 6-7 rings or about 30-35 seconds.
  17. caller ID

    Purely as a matter of eliminating possible problems go to your 3CX management console/Manage Lines/Manage Gateway/Other Options and make sure that where it says "Caller-ID is in 'user' part of (one of following):" you have the "from" field checked and where it says "Called-Number (for inbound...
  18. Urgent Help Needed

    Not just real sure of your set up or your application but I do have a possible suggestion...Would it be possible to set up a delay on your wav file? In other words set it up so that the wav file has to wait x amount of seconds before beginning to play.
  19. Truble with outgoing

    It appears that your dialed number is being truncated, that is cut short. It appears that not all of the numbers are being dialed. You would need to look at your digit mapping for your gateway and your phones to find where the problem lies. In addition you may want to look at your outbound rules...
  20. caller ID

    If you are in the United States it should be Bellcore.
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