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  1. Inbound and outboud calls get cut off..

    OK. Since the calls get dropped a totally different times I figured it MAY not be a timeout but a silence timeout so I tried to change the silence timeout ( see attachment )but at no avail. A call dropped this morning. Here's the log for this call. At the 10th line from the top you can see when...
  2. Inbound and outboud calls get cut off..

    Hi. Yes I tried playing with the mic volume but everytime I do the caller says "I can't hear you!" We are in SE Florida and we do use comcast :) I'll get the log of the next chopped call and post it. Thank you for now!
  3. Inbound and outboud calls get cut off..

    Hello. Haven't been here in a while ( I tried to contribute a couple of times but we've been super swamped ) I hope you haven't missed me :) I've been putting up with the fact that I need to mute my headset when not talking in order to prevent surrounding noises from chopping the caller's...
  4. No recordings found

    I'm using verison 9 and had the same issue. I searched for the filename that plays on my player. Then realized that winamp tells you the location of the file played. It turns out that the filename is different between the one played and the one stored. I found mine in: C:\Users\{ Your...
  5. Unplugging one PC stops the Gateway from picking up calls

    Re: Unplugging one PC stops the Gateway from picking up call It looks like I need to keep using version 9 ( 3CXPhoneSystem9.exe which I saved). The version 10 stops supporting the win 7 home premium. This weekend I'll test the move/backup. Thanks guys.
  6. Unplugging one PC stops the Gateway from picking up calls

    Re: Unplugging one PC stops the Gateway from picking up call Geez, I though you guys were talking about OS issues with a backup. That the backup won't work with Home machines. It's the actual 3cx that won't work on. Sorry but it turns out that both machines use Windows 7 Home Premium. ( i got...
  7. Unplugging one PC stops the Gateway from picking up calls

    Re: Unplugging one PC stops the Gateway from picking up call Really? Is that much of a pain reinstalling the 3cx system on a new machine? Some Win upgrade can go wrong. Anything I need to worry about installing 3cx on a new machine, from scratch? Thanks.
  8. Unplugging one PC stops the Gateway from picking up calls

    Re: Unplugging one PC stops the Gateway from picking up call Right, you said don't do it if it's a windows home version. The only ones I can install them on are windows 7 home editions. So that leaves me no choice.
  9. Unplugging one PC stops the Gateway from picking up calls

    Re: Unplugging one PC stops the Gateway from picking up call Ah, THAT backup. Since it's a windows home edition I have to reinstall 3cx on the new machine from scratch. Thanks again.
  10. Unplugging one PC stops the Gateway from picking up calls

    Re: Unplugging one PC stops the Gateway from picking up call The receptionist PC is a home version, mine is pro but what kind of backup are we talking about? The whole OS backup and clone it? Alternatively, can I just change the IP on the laptop and install the 3cx on the new one, giving it the...
  11. Unplugging one PC stops the Gateway from picking up calls

    Re: Unplugging one PC stops the Gateway from picking up call You're life would be so boring without my "duh" questions. It makes sense. Something has to run the 3cx system. That's the most succinct and clear answer I've read in a while. Thumbs up. I still think the 3cx manuals are...
  12. Unplugging one PC stops the Gateway from picking up calls

    Hello. I'm stuck again....I know... I just noticed that whey i turn off or unplug my pc ( the one used to setup the whole system ) the grandstream 4104 stops picking up phone calls. As soon as I plug the Ethernet cable everything works fine. I think ( due to my limited overall knowledge of this...
  13. Multi level Receptionist - Can't go back one step-ivr error

    Re: Multi level Receptionist - Can't go back one step-ivr er Well well well... when I created the DR, 800 was taken ( by a ring group and didn't realize it until now ) and the system gave me 801. When I created the second menu the system gave me 802. I "think" I said to myself "let's organize...
  14. Multi level Receptionist - Can't go back one step-ivr error

    Re: Multi level Receptionist - Can't go back one step-ivr er Yes, of course. See attached. You can press 1 which is supposed to go back one step to DR 100, but I get that error. I had to create that "dummy" extension 100 so that you can transfer there and in turn transferred to the DR 000. I...
  15. Multi level Receptionist - Can't go back one step-ivr error

    Well, It's me again! I spent a good part of the morning looking for topics in the forum and google on multiple level digital receptionist and the ability to "go back to the previous ( or top ) menu. I seem to be the only one with this problem ?! I also checked with the free version / paid...
  16. Forcing all outbound call to a specific port / line

    Good point, I'll have to see if it becomes a conflict. For the disconnect.. which is now a pain, It's not just MJ. Any calls that come on both lines, if terminated before reaching an extension or VM, they free up the line / port right away. The silence timeout and tone disconnect have worked...
  17. Forcing all outbound call to a specific port / line

    The prefix and separate trunks would be a good option. My setup and business demands aren't yet that strict so, I can be flexible. The good news is that with a click of a check box in the console, I found a way to force all calls to one line :) See attached. For now seems to work. I think it is...
  18. Forcing all outbound call to a specific port / line

    Ah ah... you know it. The game is on! :) That's correct. Comcast and MJ. I'm looking at the 3cx console, the only field in the outbound rules is the "Calls to numbers starting with (Prefix)". I can't imaging how to program it to tell the system that "9" is outbound... Do you mean dialing the 9...
  19. Forcing all outbound call to a specific port / line

    Using Grandstream 4104 - 3CX softphones. I'm trying to force all outbound calls to use a specific port. I tried to set an outbound rule but I don't think that's how it's done. Also, when someone leaves a message for to an extension, isn't that extension's softphone supposed to have the...
  20. self recorded voice prompt quality

    What if you want to add some professional music in the background? To help others that might have the same questions.... : A nice improvement came when I got the message in the attached photo, after trying to upload an mp3 file. Using audacity I was able to reduce the file. Now I have music...
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