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  1. Touch Tone Response

    I'm using SIP server. I do have the HT-286 set to RFC2833, but "In-Audio" is also checked. I can try unchecking "in-audio" and leaving just RFC2833 checked to see is that solves the issue. This didn't solve the problem :(
  2. Touch Tone Response

    Hello. I have a HT-286 connected to my 3CX server. Phone calls both incomming and outgoing work fine for calls but if I call a company that uses an IVR the IVR either doesnt reconize my response at all or does recognize the correct response.
  3. Call Duration

    I'm having an unusual issue and I can't figure out why. When I call someone the call will only last for approx 16 minutes and then go black. No audio. This only occurs with one particular person's number that I know of. There seems to be nothing crazy going on in the logs, so I can't fgure out...
  4. Incomming Ring

    Thanks for the support albertc. I started to run into problems again such as NO RTP Packets Received and what not. SO, I have replaced my router with a router that is able to disable SIP ALG and I have ran the firewall checker. Everything passes with NO TRANSLATIONS now :-). On my remote...
  5. Two phones, One Extension

    I have two linksys SPA phones configured on an external site from server. Everything seems to work but I want both phones to have the same extension number. When I do this there are some problems such as one sided audio (at random). Is there a proper way to configure the phones so that they...
  6. Incomming Ring

    Oldly enough, the NAT keep alive strictly does the trick. I did enable STUN on the phones and this caused the phones NOT to function properly. Everything is working fine when I disable the STUN server and Enable NAT Keep Alive.
  7. Incomming Ring

    I am reading an article on the 3cx trying to figure out this issue. The section "keep alive" seems to decribe my issue. do you know what this means: STUN Client Functionality This is an absolute requirement for a phone to be able to function as an External Extension. The phone will use the...
  8. Incomming Ring

    I am still not convinced that these port translations are to blame. As I have said just a couple days ago I had a different router at the remote location (also linksys ). With this router I had NO PROBLEMS. As soon as I changed the router the problem started. The router is interfering. It...
  9. Incomming Ring

    I have gone a done a firewall check. Seems like there is translations. Why? And how do I resolve this?
  10. Incomming Ring

    If you manually assign different phones the same port, the first one to register will register and the rest will refuse. My situation seems to be that the phones lose connection with the server after some time the server cannot properly route calls to the phones because the the servers loses...
  11. Incomming Ring

    Update: Still losing contact with the phones... This is what is happening when i make a call to the pbx: 22:53:24.847 [CM503003]: Call(117): Call to sip:500@serverip has failed; Cause: 408 Request Timeout; internal 22:53:05.722 [CM503008]: Call(117): Call is terminated 22:52:55.734...
  12. Incomming Ring

    Yes. Leejor. I am using a linksys 941 and 942. One using 5060, the other 5061. They register fine. I have changed the register time to 900 and will now be testing.
  13. Incomming Ring

    Thanks Albertc, I am not using a STUN server. I have a static IP address where the server is. When I use the firewall checker it requires a STUN server. I have all the ports forwarded correctly on the server side. Thank you for letting me know about the ports having to all be 5060. I will...
  14. Incomming Ring

    I am using a linksys E2500 router. When I uplug the phones and they restart they are able to receive incoming calls (they ring) but this only happens for a little while (maybe 10 minutes) and then they stop being able to receive calls. It seems like its not making a consistent connection with...
  15. Incomming Ring

    As of now I only have two sets of phone. Yes, generally you do not have to have any special config for the router at the remote location. However, this new router I purchased is not allowing incoming calls to go through on my phones. I have upgraded the firmware on the router but still had no...
  16. Incomming Ring

    Sorry I posted a second post but it didn't post correctly. Im using VoIP phones. I'm using a linksys spa941 I'm also using a sip phone app on the iPhone. All extension are remotely. The 3cx server is not on the same LAN as the phones. I believe this is a firewall / router issue. I have replaced...
  17. Incomming Ring

    Hello. Phone extensions are all registered but incoming calls will not ring on any of the phones. Outgoing calls are made fine.
  18. Incomming Transfer Caller ID

    If someone calls our number and dials an extension that has a special instruction to forward all calls to a cell phone or outbound line, the caller ID shows the number of the PBX (on the cell phone). Is there anyway to get the caller ID to be of the person who is calling rather than the phone...
  19. Extention and Outbound Rules

    What do you mean by this... If i filter it by length it assumes 911 (three digits just like a normal extension #) is an extension and then it treats it as an outbound rule.
  20. Extention and Outbound Rules

    they are set up as outbound rules. I'm not sure if there's a setting im overlooking that would correct this. I have yet to figure out why 3 digit outbound rules are being treated as an extension. This would NOT be the case if i had chosen something other than three digit extensions for the pbx...
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