• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Search results

  1. the60

    Rejected SP4 - New Warning Messages

    Can anyone else share screenshots of other red/error statuses? I've already seen the one from the previous post on SIP trunks.
  2. the60

    Rejected SP4 - New Warning Messages

    We use highly customized templates for phones and SIP trunks. Upgrade to 15.5 SP4 shows nothing in red, no errors. Everything is fine. Not sure why your experience is different.
  3. the60

    3CX Softphone Logo

    Central management of the desktop app is a long-standing request.
  4. the60

    In Consideration Simultaneous ring to another extension (VIP & assistants)

    If we see how 3CX handles multiple accounts on the same phone with the new DECT phone config, it's not a big stretch to apply a similar-ish approach to desktop phones.
  5. the60

    In Consideration Simultaneous ring to another extension (VIP & assistants)

    Interesting. This actually makes sense and I'll have to try it out. In a large org with dozens of VIPs, it could be a bit tedious. Another issue is when reports are generated for all queues, non call-center queues (like these) will appear and throw off the numbers. In the end, what's needed is...
  6. the60

    In Consideration Simultaneous ring to another extension (VIP & assistants)

    This will work, but as soon as the phone gets reprovisioned, it's gone. Looking for the ability to have 3CX set up a BLF key with "monitor other extension" option, and, essentially configure phone with second account in the manner described above.
  7. the60

    System-wide defaults

    More often than not, the creation of a new extension requires several default 3CX settings to be modified. Each client usually has a unique set of defaults. Following them while managing dozens of instances requires unnecessary paperwork and effort that could be made more efficient by creating...
  8. the60

    Implemented 3CX Central Monitoring for Resellers

    Definitely interested!
  9. the60

    Solved Eleven days with no Call Logs

    https://www.3cx.com/blog/releases/v15-5-update-3-call-log-fix/
  10. the60

    call report's time is not correct

    https://www.3cx.com/blog/releases/v15-5-update-3-call-log-fix/
  11. the60

    Solved Eleven days with no Call Logs

    Impossible to roll back, as it would mean losing 2 weeks of call data, which cannot be lost in a call center that handles 10k calls per day. Inaccurate reports based on on a reporting bug (not based on raw data, which remains accurate), while unacceptable, is better than losing data. What I...
  12. the60

    Solved Eleven days with no Call Logs

    it's easy.
  13. the60

    Solved Eleven days with no Call Logs

    For what it's worth, I have 2 tickets open with 3CX support on the matters (reports & logs) and they have acknowledged the problem, and that it has been escalated to R&D for further research. It's been my experience that when a ticket gets to this stage, it's going to get addressed. The...
  14. the60

    Implemented Outbound Caller ID override in outbound rules

    set up a separate outbound trunk with the same provider (assuming it's IP-based and not registration-based). In the trunk, set the caller ID to be the alternate caller ID you want. Set up an outbound rule that captures calls made with a prefix of "xxx" (i.e., "123") when the rule sees the...
  15. the60

    Bring back ability to expose extension's web client password to admins

    IMO, The ONE and ONLY password that should be masked and never revealed to anyone, and can only be reset, is the only is the one 3CX makes readily available: Voicemail PIN. The rest of the credentials are needed by admins.
  16. the60

    Bring back ability to expose extension's web client password to admins

    Supporting dozens of 3CX instances, and tens of thousands of users, representing ~20k calls/day. That's not a solution. Welcome email has been customized to reflect each organization's specific needs and use of 3CX. For call centers, users do not get access to the webclient, and are not given...
  17. the60

    Voicemail Greetings

    Running a few tests on existing extensions where I have deleted the self ID greeting and saved VM greeting, and, re-recorded them. That seems to be OK. New extensions created after the recent update don't work as expected. In one case, the greerting was saved,m but I had to manually select the...
  18. the60

    Voicemail Greetings

    Having the same issue after most recent update.
  19. the60

    call report's time is not correct

    Ditto. This requires an emergency patch, immediately. All our clients' instances reports are off by a day, and call logs are as well.
  20. the60

    Bring back ability to expose extension's web client password to admins

    title says it all.
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.