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  1. External calls disappear from the Assistant

    Hello, I'm using version 9 with the new version of the assistant and have found something strange. If you call the phone system you briefly appear in the "External Calls" section, and then it disappears while it's in the digital assistant. When the call is then routed to a queue, ring group or...
  2. Call queue order

    I managed to partially solve this in version 7 (think I tried this in previous versions but it didn't work). Rather than pressing a button from a digital assistant to be sent straight into the Call queue, it goes to a call group first with the first line support members in it. This will make...
  3. Check callid length and open a website invisibly!

    Don't know if this might help someone else but thought I'd share this... We have an intranet helpdesk application that runs in PHP. When someone calls we used to get the deskclient to open a new tab in firefox using the external program setting, and the PHP site would query our helpdesk and...
  4. V6 Status Web Page on Intranet

    Hello, If anyone is interested I've managed to incorporate the status page into our company intranet (see bottom of pic below). We tend to always have the intranet open all the time while we are working as we use it for call logging etc, so we wanted to be able to see the line status and away...
  5. 3cx phone system trigger a url

    I did this by using the "notify external program" feature in the VoIP client. You can use this to call firefox or IE to open a link, or you could create a VB or batch file script to do something else. Bear in mind in version 6 the client HAS to be running in headset mode or it doesn't work...
  6. voipclient v6 - we still have incorrect indications

    I'm getting some strange inconsistencies as well. Sometimes it reports people as being offline when they are online, and sometimes it doesn't show all the members of a call queue. If I login again it refreshes and normally lists users correctly. I'm using UDP. Although the caller id now...
  7. Patton 4114 causing trouble in call queue

    Now moved to Partner category.
  8. Patton 4114 causing trouble in call queue

    Hello, I have a 3CX system that consists of a digital assistant that redirects to a call queue or a call group. People call by either ringing the VoIP unlimited number or by 2x normal BT lines that are plugged into a Patton 4114 (2x FXO & 2x FXS) router. If they call using the VoIP number...
  9. Call queue order

    Will it be possible for a tick box to choose to use a random order or not? I can understand wanting it to be random for a sales team, but some people use a first line person, then a second line person etc.
  10. Call queue order

    Hello, I've noticed something a bit strange with the call queue feature in that it doesn't seem to process the queue order correctly. We would like it to ring the person at the top of the queue first, and then try the rest of the extensions in order. More often than not it seems to miss a few...
  11. Vista SOUND-Problem only at incoming calls

    As a test does it work if you use the free X-Lite Softphone? http://www.counterpath.com/ I would only use this as a test as it doesn't have the features of the 3CX client but it helps when you're trying to troubleshoot a problem. What about if you disable the onboard sound device so that you...
  12. Patton 4114 2 port FXS and 2 port FXO Setup

    To be honest I found that it wasn't worth setting it up this way as we had problems with lagging calls, calls still ringing after we've hung up and various other weirdness. In the end we bought a couple of Linksys PAP2T's instead which allowed us to plug in 4 standard phones. I configured them...
  13. Show Company Name & Callid in Desk Phone mode

    Hello, Can anyone tell me if it's possible to configure the Softphone to show the company/full name of the number calling? Currently we have all our contacts in an Outlook Public folder. It would be amazingly cool (and probably amazingly difficult) to match the callid with the phone number in...
  14. Patton 4114 2 port FXS and 2 port FXO Setup

    Thanks Ricky that's sorted the timeout! :) You've been so helpful, if you can let me know when you fix the FXO port problem I'll paypal you a thank you. Thanks, Andy
  15. Patton 4114 2 port FXS and 2 port FXO Setup

    Excellent! Thank you very much Ricky! :) I can now use phones plugged into the FXS ports although for some reason there is a 10 second delay before they hit the 3CX server when calling out from them. The only other thing is when I try and use a VoIP phone to make a call on the FXO port it...
  16. Patton 4114 2 port FXS and 2 port FXO Setup

    If you choose less than 4 ports 3CX doesn't generate the config file for you, so I created a 4 port one and then edited the config to get rid of the additional ports. When I tried to create the FXS ports using the web configuration I get a bit confused and I couldn't get it working. :(...
  17. Patton 4114 2 port FXS and 2 port FXO Setup

    Please does anyone have any ideas? Anyone at all? :cry:
  18. Patton 4114 2 port FXS and 2 port FXO Setup

    Hello, Could someone tell me how to setup the Patton? I've got 2 FXO ports and 2 FXS ports. I want to plug in 2 BT analogue lines into the FXO ports, and 2 wireless DECT phones into the FXS ports and use them as additional extensions. But for some reason 3CX will only see 4 FXO ports...
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