• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Search results

  1. v15.5 licence size upgrade

    Hi All, Currently there is a policy that we cannot change the licence size util we upgrade to v16. We have a lot of CFD flows which are very difficult to migrate for compatibility with v16 so it's not an option for us to do the upgrade, but given the mass adoption of remote workign we may need...
  2. Web Client in Citrix

    Hi All, We're looking at this also but there is a lot of tweaking to set up Local App Access in Citrix. Like myrich, I would be really keen to get anyone's experience of trying this. Millsey
  3. Universal greeting message

    Hi Guys, Our compliance team require us to play a warning to every caller advising that calls are being recorded. I have looked into how we could do this and pass on all calls then for routing, "Holiday mode" in 3CX will allow me to play a message for every call so the next step would be to...
  4. Use Global Holiday plus CFD to create a global prompt

    Hi All Apologies for bumping but I just wanted to revisit this once. Can anyone input to how we can achieve a global playback?? Millsey
  5. Use Global Holiday plus CFD to create a global prompt

    Hi Guys and Gals, We need to put a global prompt across every DDI for every trunk for GDPR purposes. I am thinking that combining a Global Holiday, which goes to a DR, then send that DR to an CFD, may be possible to put the call back into the inbound rules and process the call. Has anyone...
  6. Is there a wasy to default the "select interface" in phone provisioning

    Thanks - the parameter DEFAULTLOCALIP appears to regulate this - does anyone know if this parameter is only used to determine the default selection? Millsey
  7. Is there a wasy to default the "select interface" in phone provisioning

    Thanks Edd - unfortunately HotDesking extensions are now split from standard extensions so I cannot import them in bulk. I will be using export and reimport of extensions to bulk adjust extension settings as I am migrating from 14.5 Millsey
  8. Is there a wasy to default the "select interface" in phone provisioning

    Hi All I need to bulk add phones into the HotDesking screen - but we put our phones on a separate VLAN. Is there a way to default the "select interface" drop down, to save time? Thanks, Millsey
  9. Is tehre a way to Bulk add Hotdesk phones?

    Thanks for responding gents, KiefersChild, the extension Import won't help with hotdesking but will definitely help with mass changing some other settings, Lee, putting two web browser windows side by side is a great way to speed up the process. Millsey
  10. Flow to set outbound number?

    Wow, Thanks Matthew for such a detailed response. I will review this tomorrow. I also have some progress recreating a c# script to do this as hinted by Ernesto. Millsey
  11. Flow to set outbound number?

    Can I please have an example of how this could be built? Assume user dials queue 811 and I want to set their outgoing DDI to 0123456789 then get their dialled digits then dial that number - how do I call the Call Control API from within a CFD flow? Millsey
  12. Flow to set outbound number?

    In v14.5 I wrote a asp.net web service which called the 3CX call control API to set the outbound DID number so that we can sent different caller ID for different brands - so when the caller phones backl on the number they see, we know which brand to answer teh call as. I can see that now the...
  13. Regarding Migration 14.5 to 15.5

    Hi Team I am preparing migration from 14.5 to 15.5. I have a running 15.5. version but when we carry out the migtration I will need to run anotehr backup of v14.5 and restore that into v15.5, to allow any extension changes and also for call logs. Is there a simple way to carry out another...
  14. Advice please on migration from 14.5

    Hi To answer the question, the migration brings the VAD flows over but they do not work - simply the call is answered but there is noting happening. the call proceeds in silence and does not appear to end. So the existing VAD projects have to be deleted from the DR page. The XML manipulation...
  15. Is tehre a way to Bulk add Hotdesk phones?

    It's incredibly difficult for me with 3CX at the moment. Stuck on v14.5 have to upgrade before the unknown moment it will stop working and I get obstacle after obstacle with CFD conversion which will be at least 10 hours work which can only be started AFTER the migration and now this likely to...
  16. Advice please on migration from 14.5

    I just read the manual and it appears that each flow after compilation has to be imported into a call queue - this is a major change from VAD where we have projects containing dozens of individual flows with shared components. What happens when we try to compile a project which has these call...
  17. Advice please on migration from 14.5

    Thanks Ernesto. So we should upgrade as follows: 1. Backup existing instance 2. Restore backup into new instance (15.5.SP6) 3. Load existing VAD projects into CFD 4. Build CFD projects and deploy into new instance 5. DONE? Thanks Millsey
  18. Advice please on migration from 14.5

    Hi We are forced to migrate from version 14.5. When we migrate the phone system to 15.5 what do we do to minimise issues with call flows? We are starting with a new server with 15.5SP6 installed. Do we migrate a backup of 3CXPhone first and then migrate/fix the call flows? Is there any way to...
  19. Local IP in external SIP VIA header

    Hi Is there a specific known change since 14.5 which is known to resolve this issue? As I said we use VAD extensively so upgrading will literally be 2 weeks work. If we carried out the upgrade and still had the problem that would be an extremely difficult situation for us. Additionally we have...
  20. Local IP in external SIP VIA header

    Hi YiannisH, We are using version 14.5 - we have a lot of work to do to migrate to v15 as we use the VAD extensively. We haev been observing this issue from Wireshark. The external IP address is already in "Put PUBLIC IP in SIP VIA Header" and in "Which IP to use in Connect and Contact". I can...
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.