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  1. 'Not found' disclaimer

    I would first confirm that you have an outbound rule that matches the digits as dialed.
  2. Inbound Calls goes to Trunk Main DID ONLY

    When this happens it usually means that the incoming DID numbers are not exactly matching the DID route number you are using in your rules. When that happens, the call will follow the default route. You can either confirm the DID being sent, and adjust your rules so he numbers match, or, make...
  3. V20 Inbound rule for faxes to fax server

    Are you doing the routing based on the DID? Is the incoming call following the "default" route? Have you confirmed that the DID number being sent matches the DID rule? Are other DIDs routing correctly? If you change the destination for this rule, from the fax server to...a standard extension...
  4. Fax Issues in V20

    Your outbound rule is for numbers starting with +1. Is the fax machine actually dialing the + ?
  5. Adding V65 as router phone to 3CX 18.0 Update 9

    Did you select the router phone option before selecting the model? Apparently the options will vary depending on whether you are using the webclient admin view, or the management console. I assume you've read over this... https://www.3cx.com/docs/manual/ip-phones-v18/
  6. Adding V65 as router phone to 3CX 18.0 Update 9

    Well...a router phone is an SBC.
  7. Fax Issues in V20

    ...and, have you had a look at the 3CX Activity Log after a call attempt?
  8. Fax Issues in V20

    Have you changed your outbound rule, since the log you posted, that said there was no matching rule? If you have access to the 3CX Activity Log, I would use that to confirm whether or not the rule is matching the digits dialed, and if not, then perhaps a modification (entry?) to the "Calls to...
  9. DID/OUTBound

    As mentioned, your provider must allow you to send the DID numbers, and your outbound trunk parameters must be set to take the caller ID from the DID number you set in each extension. With some providers, if you have your "main" number set in their options (when you log into your account) with...
  10. outgoing call caller id

    Each extension settings has a place to put the external caller Id that you wish to be sent on external calls. However, settings for the trunk parameters need to such that 3CX knows to take the number from the extension settings. There is also a place in the outbound rules where a CID number can...
  11. Cisco ATA191-MPP

    I had looked into the SPA191 but always found it to be far too expensive because it also supports Cisco call control systems (CUCM, CME). You might want to consider some alternative Cisco ATAs such as the SPA 112 or 122,or even the (much older) SPA2102, which will do the job for you, and can be...
  12. DIDs not rolling

    Have you had a look at the 3CX Activity Log (Verbose), for an incoming and outgoing call, as it may offer a clue, as to what is happening. The fact that you are getting a recording would seem to indicate that it is a software (setting) set limit, rather than a hardware issue. The log may shed...
  13. DIDs not rolling

    The trunk does have a setting to limit concurrent calls, you might want to check that first.
  14. Outbound rules, correct order question and observation

    Some (most) phones do have internal dialplans available that will "react" to the digits dialed before they are sent to 3CX. It is up to you to edit those so they apply to all numbers that may be dialed, or, have none, if people use an end of dialing key In the example you gave above...you should...
  15. v20 build 1620, DID incoming assignment not working

    If you have access to the 3CX Activity Log, and I assume your on premise system does, then a check of the Log, in Verbose, would confirm the format of the number is being sent. Using the wildcard means you don't have to concern yourself with what is being sent in front of the last 7, or 10...
  16. Outbound rules, correct order question and observation

    When dialing in VoIP the number is always passed on, and evaluated, as an whole entity. It's the same as when dialing from your mobile.
  17. Call waiting

    The normal way ring groups operate is that is all members are polled when a new call comes in, the members are not re-polled to check and see if one has gone idle while the call is ringing. In the past there was (and maybe is), a way to do what yo want. However is has never been supported and...
  18. Call waiting

    The thinking probably goes.. ring group calls can (usually) be answered by a number of people (that's why you are using a ring group), and if you are already engaged in a call, someone else idle, in the ring group should be there to get that new call.
  19. Call waiting

    Then unless things have changed in version 20, that will not be possible (at least, not in a way that is supported). Check the links I provided. The same question has been asked many times.
  20. Call waiting

    Is the second incoming call also from a ring group? https://www.3cx.com/community/threads/allow-second-call-from-ring-group-to-beep-and-be-answered.113849/ https://www.3cx.com/community/threads/allow-one-phone-to-answer-multiple-calls-from-a-ring-group.78586/
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