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  1. Possible bug in Extension Statistics report

    Hi pj3x, Thank you for your reply. We still have this issue. My conclusion is that the output values of 'Total Talking Time' of the mentioned report shows the total talking time of all kind of calls, and not only outbound+external calls. I can send you screenshot of our data, if you want?
  2. Possible bug in Extension Statistics report

    Hi there, I am using 3CX v12.5, and I have found a possible bug in the 3CX report Extension Statistics. For our Callcentre we would like to see the total outbound calls, and the total talk time of these outbound calls. I use the following input in the report Extension Statistics: Period &...
  3. Processing time saving call history 3CXPhone v12

    Hi there, We are using the latest version of 3CX (v12, SP3). One of my collegues of our callcenter has asked me the following thing. Sometimes she has to hang up a customer, to call him or her immediately back, because of bad quality of the line. I have recorded how long it takes for 3CX to...
  4. Rights to view other queues without being a member of it

    Hi AndreasP_3CX, Thank you for your answer. This does it for me, thanks!
  5. Audio problem with home workers + 3CXPhone through Cisco VPN

    Hi there, I have a serious problem with audio by all of our home workers. Last week we updated our 3CX pbx from V11 to V12 SP2. With this upgrade, we also started with the new 3CXPhone. Our organisation has serveral home workers. Their setup is as follows: OS: Windows XP/Vista/7 (several OS's...
  6. Rights to view other queues without being a member of it

    Hi there, Since we upgrade our 3CX pbx to v12 this week, we miss a functionality for our Call center supervisors. Until v11, you could put a extension in the management group. One of the effects was that this user could see all the queues in the system. This option seems to be disappered in...
  7. Control ringing volume 3CXPhone

    Hi there, Today we moved from v11 and the old softphone to v12. We have several things that are not working very well, but one of the most irritating things is that the ringing volume of the 3CXPhone cannot be controlled anymore. My agents get a headache of the ringing tune, everytime a...
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